Bank of America (with Drive-thru ATM)

A bunch of incompetent people who don't know their job. After six years of operating account they tell me that I don't exist.
Feb 5th, 2024

I informed them the drive thru ATM screen was frozen and they told me they already knew! Nobody thought of putting up a sign to inform the next customers.
Jul 29th, 2023

Opening an account today with the Barrington Bank of America was nothing short of exemplary as far as the outstanding personal service extended to us by the Bank Manager Mac who was courteous, professional and went beyond the call of duty.
Jul 24th, 2023

Terrible customer service. They go out of their way NOT to help. Lots of banking options in barrington. Id pick a different on than this!
Apr 28th, 2023

Every time I have needed something from this bank they are confused and unable to help. The direction is basically to contact some other part of the bank (online support, corporate) and they are unable to provide any information or assistance themselves. Typically, when I go in there is a line for the 1 teller and 3-4 people walking around with tablets doing nothing. Today, I was in the middle of being helped and asked that they make a call for in hopes of resolving an issue. I then got told they have an appointment but can talk to me later "depending how busy it is." What?! I'm already thee but they won't continue to help me if there are other people there? I've been using Bank of America for over 10 years and the past few years going in has essentially been pointless and I plan to switch to another bank.
Jul 10th, 2023