Rhode Island Septic Service

KENNETH SMITH _{on Google}

Oct 18th, 2023

Very professional,they did a great job. Very impressed.

takamineeg _{on Google}

Oct 15th, 2023

Mike, Peter and John designed and intalled my septic system and were protective of my driveway and pool. They did a great job and were very professional. I highly recommend this family run company.

Amber Lavallee _{on Google}

Oct 7th, 2023

Bay State Sewage does an incredible job once again! Was sweet for them all to remember my mom. Happy with service and cost.

Joseph Fusco _{on Google}

Sep 21st, 2023

Mike was great with explaining all the details of the job and why the tank had to be replaced, when replacing the leach field. They were on time and communicated every detail. They also did not price in the loom that they used to grade the property after because they forgot to and did not try to throw it in after the job was complete. A plus company and did a great job!!! Service: Septic system installation

Kimberly Owens _{on Google}

Aug 28th, 2023

Hi, I would like to share my experience with Rhode Island Septic Design and Installations aka Rhode Island Septic Services. In December, we reached out for a proposal for a new septic system. There was a lot of back and forth about the size of the tank we should use because our house has 4 bedrooms if you include the basement, but the two basement rooms are not used as bedrooms and are unlikely to be used as bedrooms in the future because of their location. Mike Sliney (owner) gave us conflicting information multiple times about what was required. He stated that the tank needing to be large enough for 4 bedrooms. He also stated that it had to be 3 bedroom to match our tax card. So we understand theres a discrepancy. We asked if we could just do a 3-bed system because we have no intention of using those basement rooms as bedrooms and he said wed have trouble selling the house later (I believe he meant if the next owner wanted those rooms to function as bedrooms.) All logical so far. But then he stated that if we did a 4 bedroom wed have to build an addition to justify the larger tank (WHAT?!?!) and the confusing and inconsistent information continued. We ended up getting a second opinion because we struggled so much to get a straight answer.
The second opinion was MUCH cheaper and they suggested that the system Mike proposed was a poor option because the drainage went uphill and pumps need to be replaced frequently and we had enough low ground not to need that.
During all of this, Mike rarely spoke to me (the homeowner) and insisted on speaking to my partner (not the homeowner) so he either has a problem with me or women in general. I would ask him a question and he would literally turn and respond to my partner Um, hello??
So we end up going with another company but they had already dug the test hole so we still owed for that. No issues there, they did a service, we pay for it. I asked for them to please send the DEM paperwork for the test hole and they refused to send until after payment was received. This back and forth took so much time that they actually charged me another $78 in interest even though I was waiting for them to send me the paperwork. Theres no due date on the invoice so I considered fighting this, but not really worth it for under $100.
Overall, I experienced:
- Disrespect and perceived misogyny
- Inconsistent and confusing requirements
- Recommendations for a more expensive system
- Additional fees in the form of interest when I was waiting for documentation
I generally make a point to write positive reviews and avoid negative ones because I feel like there are a lot more negative ones out there and I really want to reward good interactions when I have them, but Im making an exception here because my experience was so poor that I think its important I warn others.