Watch Hill Inn

Great place to get away
Sep 1st, 2023

Jun 24th, 2023

Jun 18th, 2023

Nov 9th, 2022

An overall good property with little issues here and there that really prevent it from being a true five star experience. We visited in peak season (July 2023) and stayed in a two bedroom suite. The service was absolutely exceptional, besides the check-in snafu which I'll get into. For such an expensive room, I did expect a bit more than what was provided. Our room was not ready at the promised time (4 PM) and we were left to roam the property until it was ready for us. We did press the staff around 4:30 to get us into the room and I wonder how long they would have kept us hanging if we didn't show that we were agitated about the situation. Once everything was ready, we were able to park our cars and were escorted up to the room. The suite overall was very nice and clean, the AC worked nicely (a bit loud though) and the Nespresso machine was a nice surprise. The beds were very comfortable and the window treatments did a nice job of blocking out the sunrise. Bathrooms and showers were acceptable, abet a bit dark. Lighting and fixtures were also nice and modern with dimmer switches. Our personal... Assistant (?) I guess you could call him, Pringle, was excellent. A very charismatic and helpful guy, always ready to drive us around or assist with whatever we needed. While I'm not usually a person who likes to be waited on and pampered, Pringle really elevated the experience for us. Small details around the suite hampered our experience which shouldn't have been a thing for such an expensive two night stay. First, the entire property including the Ocean House have a massive fruit fly problem. All over the suite we were swatting fruit flies away. We also continuously heard the people above us stomping and dragging furniture around, up until the late hours of the night. The mounted televisions throughout the suite were cheap and had cabling hanging from the bottom, just a lazy and tacky look. Finally the fridge had a built in water dispenser but it didn't work and no bottled water was provided so we either had to drink from the tap or go out to get bottled water. These aren't things I would expect for a $1500/night stay. I would not stay here again after assessing the stay from start to finish. The location and hospitality is great but it just isn't worth the high cost.
Aug 1st, 2023