bioPURE Upstate

Jill Mcabee _{on ChamberofCommerce.com}

Mar 15th, 2024

Caution Very disappointed with this company and how they handled our water damage. Be very cautious when selecting this company. Make sure to get an estimate before signing anything. Although they were quick to respond and come out, the rest of their effort/work was subpar. They supposedly went through every box and container to verify damage but truly did not do the job correctly. More than a month later I have found more items still soaked in water and widespread mold on these items. We have had to get another service out here to go through everything and was astounded at how much they never went through. We were so upset with them we contacted the insurance company who had another service come out. When the company sent the huge bill to us & the insurance company, they only included 40 pictures for a 55â X 25â building. They could not provide the insurance company with any specifics of the job like - amount of water removed, inventory of items, etc. the drying fans were not placed strategically around the building as it should have. The drying fans were just pointed at wet boxes on the floor. As soon as they finished the job, I received an invoice and then the calls started about paying the invoice. During this time frame of calls about paying the invoice, my husband had knee replacement surgery, which they were told about, yet 4 days later the lady was calling his cell phone when she couldnâ t get me because I was in a drs appt. The insurance company negotiated a price for them after which they finally agreed to, however the gentlemen I spoke to about getting a corrected invoice said he didnâ t agree to the amount. After conversing, they finally sent a corrected invoice. Save yourself a huge hassle and call another company for your needs!

Stephen Favreau _{on Google}

Apr 24th, 2023

As a resident of Asheville, I have unfortunately experienced instances where the behavior of the team in question has been unprofessional anddisrespectful.

Michael Kandel _{on Google}

Mar 27th, 2023

We've used Biopure regularly since the beginning of the pandemic and have been so happy with their services. Their professionalism is top notch. Everyone is a joy to work with. All of the technicians have been great and very respectful of our space and staff members. Our business requires a lot of close contact with the public and the service has given our customers additional piece of mind from the beginning. Outside of the covid concern, overall staff sick time reduced as well.

Judy Bines _{on Google}

Mar 21st, 2023

No matter who has our account, bioPURE's excellent experience is always consistent! Joel (pronounced: Joe-el) is amazing and so personable and considerate. He's a great one! Thank you for your services bioPURE. Always striving to eliminate germs and keeping the safety and wellbeing at the forefront of your business, product and mission!