bioPURE Upstate

I recently had the pleasure of interacting with Brandon Kinder at Biopure, and I cannot emphasize enough how impressed I am with his exceptional friendliness and customer service. From start to finish, Brandon went above and beyond to ensure my experience was nothing short of fantastic. Brandon's warm and welcoming demeanor immediately put me at ease. He patiently listened to my concerns and took the time to thoroughly address each one, displaying a genuine interest in providing the best possible solutions. His positive attitude and sincere smile created a comfortable atmosphere, making me feel valued as a customer. Throughout our interaction, Brandon consistently demonstrated his extensive knowledge of Biopure's products and services. He was able to explain complex concepts in a way that was easily understandable, and he took the time to answer all of my questions with patience and clarity. His expertise was truly impressive. What sets Brandon apart, however, is his remarkable friendliness. He treated me with kindness and respect, making me feel like a valued member of the Biopure family. His exceptional interpersonal skills and ability to build rapport created a delightful experience that exceeded my expectations. Not only did Brandon ensure that I had all the information I needed, but he also followed up with me after our initial conversation to ensure my satisfaction. This level of dedication and attention to detail speaks volumes about his commitment to exceptional customer service. Overall, my experience with Brandon Kinder at Biopure was nothing short of outstanding. His friendliness, expertise, and genuine care for customers make him an invaluable asset to the company. I wholeheartedly recommend Biopure to anyone seeking top-notch service and an exceptional customer experience. Rating:
Jun 16th, 2023

BioPure was very responsive to a water mitigation need we had after our basement flooded with 4 of water. Super professional crew that was respectful of our property. Highly recommend!
May 5th, 2023

Very professional, great product!
Apr 27th, 2023

We've used Biopure regularly since the beginning of the pandemic and have been so happy with their services. Their professionalism is top notch. Everyone is a joy to work with. All of the technicians have been great and very respectful of our space and staff members. Our business requires a lot of close contact with the public and the service has given our customers additional piece of mind from the beginning. Outside of the covid concern, overall staff sick time reduced as well.
Apr 18th, 2023

I'll admit that they were quick to come out and assess the situation but then they go and charge $6800 to remove some drywall and leave fans and a dehumidifier. That is an astronomical amount of money for about 3 hours worth of work. Especially considering that our insurance said it should only cost about half that amount to replace it all. They're charging that much and it apparently doesn't include the replacement of the drywall and we have to find another contractor to fix the giant hole we now have. What a way to gouge your customers. When one of the employees came to take the fans and dehumidifier after having them running all weekend he told us that this seems to be a common occurrence with this company. My advice is get a price estimate before you sign anything. Also, the mess (scratches)to my hardwood floors will require new varnish to bring it back to shape.
Jun 13th, 2023