Crash Champions Collision Repair Hickory Hollow

They did a great job of keeping me updated on what was going on with my car
Jun 29th, 2023

I would suggest taking your car elsewhere. Not only did it take several months initially for repairs to be completely done they didn't do it right the first time. Tyler the manager is awful and just treats you like a number rather than a customer. Sitting there one day and at least 3 customers came back with complaints with prior work done to their vehicles. Very sloppy paint jobs and they will order new parts just to find out they dont work. Place is a complete joke and I would highly recommend finding better options because you basically have to baby them along the process.
Jun 24th, 2023

Jun 20th, 2023

It was my car insurance place for repair. I'm still a bit in the dark as to what is being done (fixed or totaled) and a guess as to how long before I get my fixed car or what. I think more definitive responses after 10 calendar days is not unreasonable. I acknowledge that some of this hurry up and wait is in the hands of the insurance claim dept but information is needed.
Jun 3rd, 2023

After a minor accident in downtown Nashville, I took my car to Crash Champions. They were friendly and the process seemed easy. It was not to be, however, and I am writing this review after more than two weeks of frustration, having just retrieved my car earlier today. From the start, Crash Champions provided little to no information or updates and was not communicative with my insurance agent either. They took apart the area where my car was hit and did not bother to put it back together. I had to go to the shop on two different days in order to get them to do so. When I finally got my car back, it was in worse condition than when it had arrived! I drove it home and found loose parts in the trunk that they had thrown in, as they did not bother to reassemble the vehicle professionally.
Jun 14th, 2023