Hilton Garden Inn Jackson

Great hotel
Mar 1st, 2024

Feb 28th, 2024

Feb 11th, 2024

Dont expect too much more than a decent place to sleep. My room wasnt super clean but what drove me to write this review was the ridiculous encounter I had at breakfast. I ordered the two eggs your way which was advertised to come with bacon and potatoes. I did not get my potatoes when my plate came out. I asked the server but he would rather admit that it was a misprint on the menu than to admit the chef forgot. He had the audacity to charge me extra for a side of potatoes.
Feb 10th, 2024

I am giving this hotel two stars and I believe that is being generous. My family and I stayed at this hotel when we came back home for my Uncle's funeral. We had 10 rooms reserved. However, upon arrival, we discovered that 8/10 rooms were not cleaned properly. My Cousin had to be switched to another room because her original was disgusting and seemed like it had not even been cleaned. I had to contact one of the staff to change the sheets in my room as it appeared and smelled as if they had not been changed. Also, worst of all was the treatment we received by certain staff. After burying my Uncle, my family and I returned to the hotel to eat and have fellowship after the loss of a loved one. We had already received the "okay" ahead of time to use the lobby for set up. However, during our evening, I noticed the woman who'd worked behind the bar earlier that morning to serve breakfast, taking pictures of my family and I. She then returned to a woman at the front, who I assume was the manager, and began showing her the pictures and appearing annoyed. Myself, my Mother, and my Aunt approached them to question why she had been taking pictures of us and to please delete them. She initially denied this but soon admitted it. We remained respectful to them during this time. However, the woman who had been taking the pictures began shouting at us and so did the woman behind the desk and threatening to have the police called and have us removed from the hotel. She stated that she could not open the bar with us sitting there. To clarify, it was an open bar and only two of my cousins were sitting at the bar. In fact we were all waiting for the bar to open to buy drinks. Clearly that was not going to happen after such behavior. I clearly asked why she could not come over there and ask us to move so that she could open the bar or speak with us like human beings instead of immediately treating us like criminals. This was truly a disheartening encounter. Also to clarify, my family and I are black, and the two women that harassed and berated a grieving family were white women. The woman who took the pictures was a thin white woman with short blonde hair in a bob cut, who appeared to be in her 50s, who served breakfast from behind the bar in the mornings and tended the bar in the evenings. I did not get her name. The other woman, who worked behind the front desk was a shorter white woman with long brown hair and looked to be in her 20's or 30s. By far this was the worst experience I have ever had at any hotel. In fact, it was so bad that it has caused me to write this review, when I usually do not take the time to write reviews. My advice is, if you are a family of color or value clean guest accommodations, AVOID this hotel at all costs.
Jan 4th, 2024