Enterprise Rent-A-Car

Curtis Donaldson _{on Google}

Mar 23rd, 2024

Great service. Quick pickup and return. Very nice choice of vehicles. I do recommend Enterprise Car Rental.

Brian Purington _{on Google}

Mar 23rd, 2024

I was unable to find a car to rent in San Angelo (to drive to the Houston airport so I can fly home) but was able to locate an available vehicle at this location in Abilene. I reserved it over the phone right away and checked in for the vehicle online paying for the rental.
This morning my family drove me the 90 miles from San Angelo to Abilene to pick up the rental. Upon arriving, Lupe (who claimed to be the branch manager), said Id need to pass a risk assessment as Im not a USA driver. I cannot find where this mentioned anywhere in the rental agreement or online. In fact I have an account with Enterprise and have never seen anything like this.
After photographing my Drivers License and Passport he sent them to his Risk Manager. After waiting 20 minutes they said they wouldnt rent me the car I reserved and paid for as they didnt like my Drivers License. The same Drivers License Ive rented at least a dozen cars with over the years.
So that left me stranded in Abilene with no way of getting to my flight in Houston. Lupe was completely unsympathetic to my situation. Said there was no way to appeal the decision or talk to the Risk Manager. Truely one of the worst customer experiences Ive ever had.
Thankfully this story has a hero. Across the isle, Avis had a car open up. They rented it to me and had me on the road in less than 10 minutes.
I will never use Enterprise Car Rental again, and I recommend you do the same.