The Tile Guy

Mar 16th, 2024

We have been in a very long process of building a home. During this process, Nathan was amazing in helping me with ideas and selections for tiling and flooring. Recently we had a pretty big snafu with our contractor on the installation of our hardwood flooring. As a result the wood we originally selected was out of stock. Nathan immediately jumped in action to try and help problem solve to ensure we didn't lose time. He went out of his way by calling the manufacturer, logistics teams and warehouse to see what we could do. While the original selection was not going to be available for more than a month, Nathan stayed late at work to help me select an alternative. He worked his magic in finding stock that our installer could pick up the next day. Nathan could have easily said, "I'm sorry, you'll have to wait", but his passion and determination for wanting to help was "significant" in keeping our progress on track and we couldn't have done it without him. I've been in the customer service business for over 32 years and I can tell you Nathan stands out and will be recommending both he and the Tile Guy to anyone who is looking for great products and amazing experience. Thank you!
Feb 26th, 2024

Kevin and his team have been amazing and Ill be a repeat customer as well as recommend them. As we all know, home renovations are stressful. Getting the timing right and staying within budget takes a lot of work. Kevin and his team are able to deliver both. Kevin also really cares and wants to make things right. I had an unforeseen issue where some of the flooring was bowing more than normal. This wasnt a typical issue they had seen before and it wasnt their fault but Kevin was there helping make it right. It has been the best customer service and a testament to the reason why they are still in business.
Feb 11th, 2024

These guys are amazing and they have what you need. Best. Service. Ever. Period.
Jan 16th, 2024

Overwhelming selection, and the employees are helpful. Not 5 stars because of short business hours.
Sep 19th, 2023