The Bevy Hotel Boerne, a DoubleTree by Hilton

Night receptionist was very helpful and even gave me a breakfast comp one morning. Ill for sure go back when my next Backflow class comes up.
Apr 5th, 2024

I always enjoy staying here when visiting. Staff is always super helpful and accommodating. Rooms are clean and comfy, and the check-in/check-out and even the digital room key is very convenient being completely done thru the Hilton app!
Apr 3rd, 2024

We are staying at The Bevy right now. I have significant disabilities having ALS and this hotel is the BEST designed for accessibility needs. The toilet is not behind the door, multiple hand rails both horizontal and vertical, etc. Those of us with special needs know how inadequate most hotels are designed in this regard. Not the Bevy plus the staff has been great and our meal last night here was very good. So enjoy.
Apr 2nd, 2024

I am writing to express my extreme disappointment with the service provided at your hotel's restaurant during my recent stay. We specifically chose to stay at your establishment because of the advertised amenities, including the bar and restaurant attached to the lobby.However, our experience on the first morning of our stay was nothing short of unacceptable. Despite being seated promptly, my party of five adults and three children waited for over 20 minutes without any acknowledgment from the waitress. When I approached her, she dismissively informed me that she would be with us "soon."After an additional 10 minutes, she finally took our drink order, but when we inquired about the wait time for our breakfast, ( I can understand being short-staffed, but obviously, this lady did not want to take the order or do the work as she was playing around in the background ) she rudely stated that it would be another 30 to 40 minutes. Again it was her demeanor. She obviously did not want to take our order. She made a huge mistake because we happen to be very generous tippers and she wouldve cleared $30-$40 tip on a breakfast order if she was not malicious. Yes She further commented that they were short-staffed, which was conveyed in a manner that was both unprofessional and disrespectful.Frustrated by the lack of service and the waitress's attitude, my entire party decided to leave and dine at a restaurant across the street. I then went back up to my room to grab my wallet, and came down to my dismay, I witnessed the waitress complaining about us to the manager at the front desk, demonstrating a complete disregard for customer service and professionalism. She clearly had time to complain and not help in the restaurant as she should have been, but worst off she was complaining about my party within my earshot . As a result of this experience, not only did we refrain from spending any money at your restaurant during our stay, but we also have no intention of doing so in the future. It is disappointing that such behavior is tolerated within your establishment.I hope that you will take this feedback seriously and take appropriate measures to ensure that future guests do not encounter similar issues. Also, they advertise they have a coffee bar They dont, theres a sign there that tells you just to go to the restaurant.
Mar 27th, 2024

Mar 17th, 2024