Loftis Heating & Air Conditioning

Great people. Came out and gave an estimate the same day we called. We purchased a new unit.. Overall a good experience.
Feb 22nd, 2024

Loftis Heating & Air Conditioning is a stand up Company the cares about their community. If your AC needs repair or replaced there's only one company to call. Loftis Heating & Air Conditioning in Brownsboro. TX
Aug 23rd, 2023

I appreciate this company. They have been a great company here in our rural community. They support the school district by working with the district to provide positive influence and promote growth. They recently installed my new HVAC system. In and out in a very timely manner. Quality work with a long lasting relationship between me and Loftis. Thank you!
Apr 15th, 2023

HORRIBLE CUSTOMER SERVICE & TRAINING- DO NOT USE THEM *8/10/23 update* I ended up having to call back to get transferred to an owner. The secretary was rude and told me I "Wasn't acting very bright". The owner I spoke to was also rude, but we did come to somewhat of an agreement. They are supposed to be sending me on updated bill for just the service call, as I have proof they didn't fix the problem. Obviously, I will never use them again! *Updated 8/8/23* IF I AM CONTACTED, I WILL UPDATE MY REVIEW. I gave them 5 stars the first time they came out, but I was WRONG. The first time I had to call them BACK out as our AC was still not cooling. This second time I called them out for an AC leak in the house. He "unclogged" a pipe on the inside of the house and washed the outside unit with my hose (No cleaner because of animals that he didn't ask me to move). $240 later, the unit was STILL leaking. I called LOFTIS again to come and look at the unit again. I was told that I would have to pay the $240 before they would fix the AC. They have billed me before, and I had confirmed I could be billed again. I told the lady on the phone I would gladly pay my bill when my AC was fixed, but that they hadn't done anything the first time. I was told that the owner would call me to discuss, I gave him a 30-minute window, or I would be calling another company. This was Friday, today is Tuesday & I have not heard from this company AT ALL and they never showed up. I ended up looking at the unit myself and unclogged the same pipe he (obviously didn't) AND fixed the second leak he hadn't found. It took me about 30 minutes to fix (I have no AC experience). There was standing water around and under my inside unit as well. I have no idea how an AC professional could have missed any of the issues! Service: A/C system maintenance
Jul 13th, 2023

I called on a Monday and asked for an estimate and was told the owner would be at my house on Friday. He never showed. I did receive an emailed quote on Monday but a lot of it did not apply to our situation and we had specific questions and needs. None of those were addressed. I feel like they should have let me know they were not interested in my new build.
Mar 28th, 2023