Payless Car Rental

You have been warned.
Mar 11th, 2022

So bad! Too slow and a waste of time! They know they have many people waiting because obviously cheaper than the rest so put more people to work! One or two person are not enough!
Mar 11th, 2022

Upon aerival at the car rental facility at D/FW airport, we had to wait for 2 hours just to reach the counter as they only had one employee and he honestly acted like he hated his job. Budget had far more people and was processing them much faster than this guy was for Payless. However, even after we got our rental contract we had to wait an additional 40 minutes to even get our car as apparently they didn't have any and had to get them from Avis who owns Payless. On top of all this, its been 3 weeks and we have never gotten our deposit back. Pathetic, will be contacting the BBB next.
Mar 3rd, 2022

I was pleasantly surprised after all the negative reviews. I booked a car with Payless and the experience was great. The agent at the airport was friendly and very professional. The car we got was new, clean and ran perfectly for the week we had it. You are able to actually reserve, hold a deposit and pay for the vehicle using a debit card. Will use them again!
Mar 3rd, 2022

WORST WORST, read me well! WORST! Car rental company ever! We stayed in line 2 hours just to rent the car!!!!!! We got in at 11 to the station and at 1 still nothing! 1 employee working the whole time! We had to cancel our appointment that we supposed to go at 1 pm! Horrible place! Don't spend even a penny here! Even if its cheaper, its not worth it!
Mar 1st, 2022