AT&T Store

Saw this Address in my recent BBB complaint against your company - that I had to RE-FILE AGAIN this week! Clearly a manager issue to STOP sending your mailers to my home! Was told by your company that it would STOP within 90 days, but it has not! The attached mailer comes minimally monthly. Other insurance advertisers FIX the item and no longer send unwanted mailers. We dropped DIRECT TV at $117 per month or $1,404 yearly 2 years ago. We now have FRNDLY TV streaming service for $120 yearly and it works for us retired people on a FIX income. So just do what you agreed to do last summer and to STOP SENDING your JUNK MAIL purposely!
Feb 28th, 2024

I had a horrible experience with my AT&T Business Rep, Matthew McKnight. He signed me up for a Business plan account and the SIM card he sent absolutely would not work in my Samsung Galaxy Book Go laptop. This prevented me from being able to work on the go. I attempted to contact him to fix it for over a week with little to no help. In frustration I made the 1 hour drive to his downtown office in an attempt to get him to fix it. Conveniently, he was working from home that day. Luckily I went into the AT&T Experience store, met Jordan Smith, the store manager, described my experience with Matthew McKnight and Jordan fixed EVERYTHING Matt had messed up, right there, on the spot. Every employee of AT&T should take notes on how Jordan Smith handled a customer. Making a sale is great and all, but it is a very small part of the customer service experience. How you handle the customer AFTER the sale is how you KEEP and retain customers. Thank you Jordan so much for helping that day! Well done! If Jordan hadn't have stepped in, Matthew McKnight would have caused AT&T to lose not only our business account, but we would have taken our personal accounts elsewhere as well.
Aug 15th, 2023

Jul 19th, 2023

Coolest AT&T store
Jul 15th, 2023

Store is great but store associate is very rude and condescending
Jun 17th, 2023