Bear Creek Family Dentistry - Cockrell Hill

I love the way Dr. Emily takes care of me, she is always very kind, very attentive and very sweet, she gives me a lot of confidence that everything is going to turn out well. Before, I was very afraid but with her I always turn out well, I feel relaxed. She's especially an excellent Dr. Thank you for having her here.
Feb 17th, 2024

Excellent Martita
Jan 20th, 2024

Great experience with Dr Whittingtons Team :)
Jan 17th, 2024

Better remove the 5 stars that I had given to this place because lately they have given me poor service every time I have an appointment, they make me miss my work day and at the last minute they end up changing the time or day of the appointment and the last time I went by chance Because the specialist did not take my insurance, I have been taking my daughter to this place for 2 years now, but I think I will have to choose another better place for my daughter's checkups.
Jan 17th, 2024

We have been coming here for years and have always loved going there. My adult son met with Dr Emily Whittington who we really like. He was referred to the oral surgeon he needed 2 teeth removed they only wanted to do one but both were causing him a lot of pain. He told them he had wanted both to come out they were both broken. One on right top and lower right bottom you could see they were broken. They removed the wrong lower tooth. Literally left the broken tooth in. He went back inside we hadnt left yet and a lady in the back yelled at him to calm down she was trying to take care of. He was like Im upset and she was like well we will remove it and not charge you for the miscommunication!!! What miscommunication the oral surgeon never comes and talks to you. The oral surgeon literally blamed the dentist that it was their fault not hers to take it up with them. This was the Friday before Easter and no one cared. The oral surgeon should have talked to him to verify the right teeth but no they blamed him and Dr Emily, there wasnt even a Im sorry. On Monday someone called to see how I was cause I had a tooth also taken care of but never once called or checked on my son. I told the lady I had an issue with what happened to my son and she said she would pull his records and the office manager would call me back and its now Friday and nothing. They also wrote him a prescription that he was allergic to and was suppose to give him a different one but didnt. I called his pcp and he took care of it. This is absolutely ridiculous and what is the solution to fix this??? This is a mistake on their part, the oral surgeon has a duty to speak to patient before they do the procedure. I would like this taken care of before we proceed with taking this further since no one there seems to care.
Apr 3rd, 2024