Best Western Plus Northwest Inn & Suites

I dont know if the previous reviews are bogus, but this hotel was horrible. IF I COULD GIVE NO STARS, I WOULD. Firstly, we get checked in, and go to our room. Right when we walk in, the black part on the door knob falls off and lands on the floor. Then we took a shower and the water was going all on the floor. We had the shower curtain in the shower, but it still got the whole floor wet. We then get ready for bed and the air was not working. We woke up to our baby sweating in her bed and us too in ours. The manager moved us to a new room, 207 right down the hall from 215, which is the room we came from. This room was okay, the air worked, but the sink leaked bad. It got my flat iron soak and wet (hopefully it still works). The breakfast on all days were a waste of everyones time. These was only enough milk for my kid to fill up a bowl of cereal. There wasnt even enough to fill up the second bowl, so it was mostly cereal. The waffles were too thick so everyone had to stand there and wait for it to come out of the machine/gadget it was in. They didnt have enough plates, spoons or bowls for everyone and nobody came to refill the stuff either. I told the manager and he asked what time did we come, like does that matter? There was still an hour and 20 minutes left into breakfast, so theres that. We just checked out and we couldnt be happier.
Mar 8th, 2024

There was a big crack above and below the room door. This enabled us to hear everything that was happening in the room across the hall, and it was going on all night long. The night clerk didn't seem to want to do anything out of the ordinary, but the morning clerk was very helpful. Someone seems to be trying to take care of the place. A lot of cosmetic repair has been done, but they need to look at spending their money a little more wisely instead of just putting ANOTHER coat of paint on it.
Mar 4th, 2024

Everything was great except the waffle maker was burning all the waffles. Everyone had to scrape waffles off the maker. Other than that Great customer service and comfy room. 1st floor curtains don't close all the way. Clear sheers, and you can see outside.
Feb 27th, 2024

Nice hotel, the lobby is well done, rooms were clean and staff were great. The overall location is a bit sketchy but within the hotel grounds it was very well kept and good. I probably would not go for a walk in the neighborhood at night but if you have a car ( and its Huston so you should have a car) then its totally fine.
Feb 22nd, 2024

Feb 19th, 2024