Candlewood Suites Lake Jackson-Clute, an IHG Hotel

Super clean and really friendly staff!
Nov 18th, 2023

This is my second time staying there. While there was renovation going on, it still was a good experience. So close to everything, and staff always helpful and friendly.
Sep 27th, 2023

Aug 27th, 2023

Jun 28th, 2023

I booked a room here recently when my girlfriend and I were visiting town to attend a funeral. I booked online as usual and when I showed up to the hotel at midnight to my surprise half the parking lot was covered with construction materials and crates. I had no other choice but to go in since I had already paid and it was midnight to check in, at the front desk I checked in and was NOT told anything about the construction or work. I was then woken up the morning before the funeral, along with my grieving girlfriend, at 8am to saws, banging, workers talking, and general obscenely loud construction noises. I went down to the front desk to complain and ask for a partial refund on behalf of the fact that I was not warned online, over the phone, or at check in. The front desk worker was extremely rude and apathetic, lied to me and told me the hotel manager would call me and settle the issue. I was never called, emailed, or helped. I will never stay here again and will always tell those I know to avoid it. I feel scammed, taken advantage of, and wronged. All during a weekend about the death of a beloved, how lovely. $160 for a terrible experience.
Jul 2nd, 2023