Lubbock, TX Van Rental Agency

There was some confusion at the beginning about my pickup for my truck, but Penske made it right and the people were great. The truck was super easy to handle

The wait to rent a unit was ridiculous I waited over an hour and I had a reservation. The manager (female) was getting on to someone about not completing the paperwork co ... more

Home Depot lady had NO idea how to work Penske system, receipt had different person's name on it in email, she couldn't print it. Didn't want to walk me around the truck ... more

Never had a bad experience with this place but as of yesterday I will NOT be using this exact location. When my car was ready to be picked up at the shop I was told I cou ... more

Make sure all employees have the training to test trailer connections on the back of a vehicle. On site please and thank you

Be careful renting from Budget. We never will again. Rented a premium vehicle, got put in a mini van and they only refund $100 on a 5 day rental. My company will no longe ... more

They put a $264.37 fuel charge on my bill when vehicle was turned in full. Even the turn in document stated that fact. When I called about the issue, they wanted me to ... more

He closed 3 hours before scheduled time and charged me a $50 cancellation even tho he made me go to the other store. Didnt give a heads up he was closing or cancelled my ... more

White knights did a great job! My daughter rented out the pearl Escalade for her birthday party. They had a blast! Very professional setting when went to office to reserv ... more

Pick up and drop off are always super easy. Theyve stayed late when I had a delayed flight. Cars are always in great shape.

No problem..easy to work with. I will be using them again next week.

Very friendly place easy to work with.

The lady I spoke with on the phone was so helpful and called me back with all the details on our reservation saving me a headache, money and time at the last minute after ... more

Great service. I had a car dollies reserved for next day. Went 1 day early. And they were about to close and still stayed over to help. Fully recomend

This is absolutely hands down the best place to get items if you are renovating on a budget!! Love love this place! The lady who works there is super sweet and easy to wo ... more

With a trailer, it is extremely difficult to maneuver here. Otherwise, good location.

Very good service here in Lubbock, TX

Sara was amazing super friendly and really helpful. She explained things well and made sure we understood fees for insurance.

I met Steven in 2020. I had to move out of my house quickly. He helped me get a truck. I sat and talked with him and he is the nicest gentleman, with the sweetest soul. H ... more

Listen to the reviews. They are an accurate representation of the service and availability of the trucks. No truck, or tow dolly on date of reservation. Switching to uha ... more

Great place to rent a motorcycle trailer. Fast and friendly and great people.I would definitely recommend this place

Very rude owner, definitely go elsewhere for a U-Haul rental. I went there because the gentleman was a Vet, but ended up leaving to go to another rental location because ... more

People were very nice. The truck was okay but had lots of miles on it.

Good customer service

The staff is super helpful. They have a good selection of equipment, but not a ton.

This was the best experience I've ever had with u-haul, the owner was very nice! If you ever need to move I highly recommend using this location