Spectrum

Two stars because they are slightly better than ATT. But while I was in there, hug line and the folks behind the counter were pretty rude with multiple customers. Fun stuff! Great spectacle if you enjoy drama (-;
Mar 24th, 2024

Bad communication, multiple shortages, and such a hassle with trying to cancel an account. Spectrum overall provides an okay service. However, they aren't the best of the best. I called in to cancel my services, returned the equipment, and was told the that services were being ended and all I had to was send the equipment back-I sent equipment back within 3 days. However, two months later, we are still getting phone calls about a bill. Told the spectrum representative who called us twice we canceled the acount already and returned equipment. Was told by representative they received the equipment and would notate our account about having already being canceled. They apologized the inconvenience and the phone call ended. Found out a month later that ALL the multiple spectrum representatives I talked to did not notate that I wanted to end services, nor did they put in a notice to cancel services as I requested, even though everyone I spoke to stated they notated my account and ended services. Billing informed me thay we owed money for services we have not been using! It's ridiculous to expect someone to pay for something that was supposed to be canceled and they confirmed it would be canceled and they had the equipment back. A company that's willing to have you pay for their mistakes is a company not worth sticking with. Look into fiber first if it's available in your area. Fiber first is amazing! We switched to them and are very pleased so far! Fiber first provides high speed internet at a way cheaper price. Not only are we saving money, but we also haven't had any shortages-not even during bad storms. When we had spectrum we had shortages almost every 2 to 3 months and most the time it was sunny out. Research if you can before just going with a company that's advertised every day.
Apr 4th, 2024

The mobile service is below standard. The mobile service is utter trash, they hook you in with the "we use verizon towers" which means nothing due to the poor service. Another problem was I was told that my trade in would be applied to the phone of choice, come to find out they didn't apply it to the phone but applied it to the monthly bills which leaves you're phone at the retail price. If you want to get out of the plan you'll have to pay the full value of the phone and then they'll refund you the trade in minus the 'trade-in-credit' that was used on your monthly billing. It was the total opposite of what was told to me in the store, unfortunately that staff member no longer is employed there; I wonder why. Also don't be fooled by the "unlimited data" narrative, the data is absolutely limited once you go over a certain threshold and then it's kicked down absurdly low, lower than what it is before your full service . I was even on the phone and the customer rep kept saying that "you're cutting out". Since I've had this service I've never had full bars. Ever. Don't let the prices fool you, you get what you pay for.
Apr 3rd, 2024

This store is absolutely ridiculous, 11 people in the store, 3 spectrum associates and are told by one of the that they can only have 1 register open and you all have what 6 registers. You will not be my number 1 ever, you are selling merchandise that cant be used, doesnt work or the entirely wrong equipment and calling 7 different times speaking to 7 different people who all claim that I am calling the wrong number. This is the worst possible company to deal with. Stay with who you got cause they are going to just make you wait, call other numbers and sit and get pissed. And to the manager of this store, you have no business running anything as you are not providing customer service, you are only getting a paycheck
Mar 16th, 2024

I ordered online through chat and everything I ordered was totally different and much higher priced on my first bill and they wouldnt honor what the representative had promised
Feb 25th, 2024