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      Astound Broadband Powered by Grande

      ( 480 Reviews )

      Astound Broadband Powered by Grande
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      Hours

      Monday:
      9:00 AM - 6:00 PM
      Tuesday:
      9:00 AM - 6:00 PM
      Wednesday:
      9:00 AM - 6:00 PM
      Thursday:
      9:00 AM - 6:00 PM
      Friday:
      9:00 AM - 6:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      3.3 - (480 reviews)
      206
      48
      44
      27
      155
      Read Our 480 Reviews

      Chamber Rating

      Verified Member
      3.3 - (480 reviews)
      206
      48
      44
      27
      155
      › ‹
      • Wayne Branscum

        With the new box for tv to work it has to have y fi and keep going down. so is bad.
        Apr 10th, 2024

      • Tori Del Rey

        Worst internet connection ever. Always disconnecting, it's broken more often than it works. Paying almost $80 for something that barely works. DO NOT GET GRANDE, THEY SUCK.
        Mar 27th, 2024

      • Tim Jeske

        We got a way better deal from Astound than we had with Spectrum. We couldnt be happier with our switch and the internet is blazing fast. Our installer, Tristan J., was a rock star who made sure everything was perfect before he left. He is what an internet company should want in an installer. I cant say enough great things about Astound. We are so glad we made the switch.
        Mar 2nd, 2024

      • Matthew Cruz

        Signal has been rough from the start. I was told at the start of my contact with them that Id get a free router (they didnt tell me it was only free for a year). After I found out Id been paying for it for 2 years I asked for a refund and they only gave me a $50 credit (Ive paid a few hundred for it collectively). While investigating these charges I found it not only was my sound bar also being charged to my account (a sound bar I was also told was free) but it wasnt even free for a single month since Ive had astound/grande. Theyre thinking a $50 credit will suffice but Ive paid close to $500 for a sound bar thats not even worth that much and now theyre saying I dont get to keep it and might get another $50 credit. Still working something out so Ill keep you guys updated but I have the texts from the sales rep to prove everything Im saying. Horrible service and terrible accountability of their reps promises. Sent these texts to them and its been about 2 weeks and theyre saying theyll get back to me. Obviously they dont want to lose money as a company but they better stand by what they say. So done with these guys.
        Feb 22nd, 2024

      • Laura Norton

        If I could give zero stars I would. And how yall gunna charge us to pay our bills. 1.00 fee to pay online. If you call its 2.95 to pay automated and if you talk with an agent to pay its 9.00 fee. What the hell.
        Feb 17th, 2024

      Read Our 480 Reviews

      About
      Astound Broadband Powered by Grande

      Astound Broadband powered by Grande connects you to a world of astounding possibilities with our award-winning internet service and 24x7 local customer support.We’ve been a part of your community for years, connecting you to services you want and need to stay productive, informed and entertained. We continue to be powered by passionate local teams, dedicated to the people and communities we serve, bringing customers astounding services and products. We appreciate the trust you have placed in us and we will continue to help make the impossible possible with a customer-centric vision that makes the lives of those we serve measurably better.

      Contact Info

      Images

      Questions & Answers

      Q What is the phone number for Astound Broadband Powered by Grande?

      A The phone number for Astound Broadband Powered by Grande is: (866) 247-2633.

      Q Where is Astound Broadband Powered by Grande located?

      A Astound Broadband Powered by Grande is located at 7200 Imperial Drive, Waco, Texas 76712

      Q What is the internet address for Astound Broadband Powered by Grande?

      A The website (URL) for Astound Broadband Powered by Grande is: https://www.astound.com/locations/waco/

      Q How big is Astound Broadband Powered by Grande?

      A Astound Broadband Powered by Grande employs approximately 20+ people.

      Q What days are Astound Broadband Powered by Grande open?

      A Astound Broadband Powered by Grande is open:
      Monday: 9:00 AM - 6:00 PM
      Tuesday: 9:00 AM - 6:00 PM
      Wednesday: 9:00 AM - 6:00 PM
      Thursday: 9:00 AM - 6:00 PM
      Friday: 9:00 AM - 6:00 PM
      Saturday: Closed
      Sunday: Closed

      Q How is Astound Broadband Powered by Grande rated?

      A Astound Broadband Powered by Grande has a 3.3 Star Rating from 480 reviewers.

      Hours

      Monday:
      9:00 AM - 6:00 PM
      Tuesday:
      9:00 AM - 6:00 PM
      Wednesday:
      9:00 AM - 6:00 PM
      Thursday:
      9:00 AM - 6:00 PM
      Friday:
      9:00 AM - 6:00 PM
      Saturday:
      Closed
      Sunday:
      Closed

      Ratings and Reviews
      Astound Broadband Powered by Grande

      Overall Rating

      Overall Rating
      ( 480 Reviews )
      206
      48
      44
      27
      155
      Write a Review

      Wayne Branscum on Google

      image With the new box for tv to work it has to have y fi and keep going down. so is bad.

      Tori Del Rey on Google

      image Worst internet connection ever. Always disconnecting, it's broken more often than it works. Paying almost $80 for something that barely works. DO NOT GET GRANDE, THEY SUCK.

      Business Response on Google Mar 25th, 2024
      Hello, Tori! Thank you for reaching out to Astound Broadband. As someone who relies heavily on the internet myself, I can imagine how frustrating connection issues can be. I would be glad to run some tests and see how we can get this fixed for you. Please email me at [email protected] with "Attn Jackie" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family! -Jackie

      Tim Jeske on Google

      image We got a way better deal from Astound than we had with Spectrum. We couldnt be happier with our switch and the internet is blazing fast. Our installer, Tristan J., was a rock star who made sure everything was perfect before he left. He is what an internet company should want in an installer. I cant say enough great things about Astound. We are so glad we made the switch.

      Business Response on Google Mar 1st, 2024
      Hello, Tim! Thank you for reaching out to Astound Broadband, and for rating us with five stars! We wish to extend a warm welcome to our service family! It's excellent to hear that Tristan provided stellar customer care, and we'd be glad to share your compliments with his supervisors. Please email me at [email protected] with "Attn Jackie" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -Jackie

      Matthew Cruz on Google

      image Signal has been rough from the start. I was told at the start of my contact with them that Id get a free router (they didnt tell me it was only free for a year). After I found out Id been paying for it for 2 years I asked for a refund and they only gave me a $50 credit (Ive paid a few hundred for it collectively). While investigating these charges I found it not only was my sound bar also being charged to my account (a sound bar I was also told was free) but it wasnt even free for a single month since Ive had astound/grande. Theyre thinking a $50 credit will suffice but Ive paid close to $500 for a sound bar thats not even worth that much and now theyre saying I dont get to keep it and might get another $50 credit. Still working something out so Ill keep you guys updated but I have the texts from the sales rep to prove everything Im saying. Horrible service and terrible accountability of their reps promises. Sent these texts to them and its been about 2 weeks and theyre saying theyll get back to me. Obviously they dont want to lose money as a company but they better stand by what they say. So done with these guys.

      Business Response on Google Mar 6th, 2024
      Hi, Matthew! Thank you for sharing your recent experience with Astound Broadband. I understand you have some equipment-related billing concerns, and I'd be glad to look into this for you. Please email me at [email protected] with "Attn Jackie" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a part of the Astound service family. -Jackie

      Laura Norton on Google

      image If I could give zero stars I would. And how yall gunna charge us to pay our bills. 1.00 fee to pay online. If you call its 2.95 to pay automated and if you talk with an agent to pay its 9.00 fee. What the hell.

      Business Response on Google Feb 14th, 2024
      Hi, Laura! Thank you for reaching out to Astound Broadband and providing your feedback regarding convenience fees. To avoid convenience fees, you can use one of the following options. (1) Mail your payment to Astound powered by RCN PO Box 11816 Newark, NJ. 07101-8116. Mailed payments take 7-10 days to post to your account. (2) Pay at your local office. Locations and hours of operation can be found at this link. https://www.astound.com/locations/ (3) Signup a credit/debit card or ACH account for AutoPay. When logged into your MyRCN account, click on "Autopay Enrollment." (4) Use our Mobile App. It's free for download in the iTunes Store and Google Play store and links with your MyRCN account. Thank you for being a valued Astound customer! -Jackie
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      Overall Rating

      Overall Rating
      ( 480 Reviews )
      206
      48
      44
      27
      155

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