Chamber of Commerce

      The Richards Group

      ( 4 Reviews )

      The Richards Group
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      Hours

      Friday:
      8:00 AM - 4:30 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      8:00 AM - 4:30 PM
      Tuesday:
      8:00 AM - 4:30 PM
      Wednesday:
      8:00 AM - 4:30 PM
      Thursday:
      8:00 AM - 4:30 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      3.0 - (4 reviews)
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      0
      2
      0
      1
      Read Our 4 Reviews

      Chamber Rating

      3.0 - (4 reviews)
      1
      0
      2
      0
      1
      › ‹
      • Kylee Lowry

        We had coverage with the Richards Group for 5 or so years. They were wonderful, very helpful, responsive. Unfortunately we left on a sour note. We traveled out of state for a few months, and had to make a more permanent move. When we contacted them to find out the process, as they were the listed agent, and according to Progressive, if we needed to change or cancel our policy the listed agent, would have to initiate the process and help us not have a laps in insurance. Instead they, backdated our cancelation document by 5 days and didn't bother to help guide us. We are perfectly capable of finding new insurance for our vehicle and rv. However, when Progressive requires your listed agent to initiate the process, and instead they send you cancelation documents when you reach out to see what the process is, and its backdated by 5 days.. leaving you to call your new insurance and explain over and over how your current insurance company was unsupportive and disobliging .. not super thrilled. We plan to return to Vermont in year or so, but we will absolutely never use the Richards Group/Co-op again.
        Apr 25th, 2023

      • Michael McEnerney

        Resolution by other kind branch members. Well done.
        Feb 22nd, 2022

      • Michael Mazzella

        Great people to work with!
        Jan 9th, 2020

      • Cindy Bramer


        May 7th, 2019

      Read Our 4 Reviews

      About
      The Richards Group

      The Richards Group is located at 94 Court St in Middlebury, Vermont 05753. The Richards Group can be contacted via phone at 802-254-6016 for pricing, hours and directions.

      Contact Info

      •   802-254-6016

      Questions & Answers

      Q What is the phone number for The Richards Group?

      A The phone number for The Richards Group is: 802-254-6016.

      Q Where is The Richards Group located?

      A The Richards Group is located at 94 Court St, Middlebury, VT 05753

      Q What is the internet address for The Richards Group?

      A The website (URL) for The Richards Group is: http://therichardsgrp.com/

      Q What days are The Richards Group open?

      A The Richards Group is open:
      Friday: 8:00 AM - 4:30 PM
      Saturday: Closed
      Sunday: Closed
      Monday: 8:00 AM - 4:30 PM
      Tuesday: 8:00 AM - 4:30 PM
      Wednesday: 8:00 AM - 4:30 PM
      Thursday: 8:00 AM - 4:30 PM

      Q How is The Richards Group rated?

      A The Richards Group has a 3.0 Star Rating from 4 reviewers.

      Hours

      Friday:
      8:00 AM - 4:30 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      8:00 AM - 4:30 PM
      Tuesday:
      8:00 AM - 4:30 PM
      Wednesday:
      8:00 AM - 4:30 PM
      Thursday:
      8:00 AM - 4:30 PM

      Ratings and Reviews
      The Richards Group

      Overall Rating

      Overall Rating
      ( 4 Reviews )
      1
      0
      2
      0
      1
      Write a Review

      Kylee Lowry on Google

      image We had coverage with the Richards Group for 5 or so years. They were wonderful, very helpful, responsive. Unfortunately we left on a sour note. We traveled out of state for a few months, and had to make a more permanent move. When we contacted them to find out the process, as they were the listed agent, and according to Progressive, if we needed to change or cancel our policy the listed agent, would have to initiate the process and help us not have a laps in insurance. Instead they, backdated our cancelation document by 5 days and didn't bother to help guide us. We are perfectly capable of finding new insurance for our vehicle and rv. However, when Progressive requires your listed agent to initiate the process, and instead they send you cancelation documents when you reach out to see what the process is, and its backdated by 5 days.. leaving you to call your new insurance and explain over and over how your current insurance company was unsupportive and disobliging .. not super thrilled. We plan to return to Vermont in year or so, but we will absolutely never use the Richards Group/Co-op again.

      Business Response on Google Jun 5th, 2023
      Kylee, Thank you for taking the time to provide us with your feedback. This review helped us identify a training area that we have successfully addressed. If/when you do return to Vermont, we would love the opportunity to work with you again and regain your trust as we do pride ourselves in customer service and making sure all of our insureds needs are addressed.

      Michael McEnerney on Google

      image Resolution by other kind branch members. Well done.

      Michael Mazzella on Google

      image Great people to work with!

      Cindy Bramer on Google

      image

      Overall Rating

      Overall Rating
      ( 4 Reviews )
      1
      0
      2
      0
      1

      Write a Review

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