Burke & Herbert Bank
-
5519 Franconia Road
Alexandria, Virginia 22310 - (703) 684-1655
- Website
Hours
Chamber Rating
-
Lester Dove
Nice people
Feb 9th, 2023 -
Matt B
Watch out. This bank is messing with checks. They are rejecting checks saying the account is closed. This isn't the first time I have had this issue. Had to call here about a family members account. The woman who answered the phone was rude. Kept cutting me off and was refusing to talk to me. I asked to talk to a manager and she told me no you cannot. Hung up called back. Asked for the manager. The person who answered passed me to the manager. Manager helped with the issue.
Jul 17th, 2022 -
Anne Blanchard
No Zelle, no online be banking,can't believe they are still in business in the 21st century
Mar 17th, 2022 -
Anise Khan
I was looking for no Star it doesn't have one. Doing my business and personal banking with Burke and Herbert for last 20 years. My main branch is Manchester Lake Alexandria, Awesome people, no complain but recently going to Franconia Rd branch because my address changed. Several times disappointment from rude teller and manager. 0 star review is not an option for Franconia Rd branch review.
Aug 15th, 2021 -
Nik Uhlir
The bank manager and staff were nice enough, but the bank refused to acknowledge the financial power of attorney I had over a relative who had an account at the bank. That POA was prepared by a licensed Virginia attorney and was in accordance with virginia law. Moreover, the Bank's processes for establishing payable on death beneficiaries is arcane and outdated - particularly in the case of disabled persons. It is ridiculous that they require signatures on bank cards and forms from account owners who are 100% disabled (i.e., bedridden, unable to use arms and legs and in hospice), and refuse to accept signatures from that person's LEGAL AGENT. As a result, my relative passed away without being able to change the beneficiaries on her accounts. This means that they will now have to be processed via VA intestacy laws with all their associated time and expense. In my view this was a direct violation of the fiduciary duty the bank owed my relative - particularly in view of the VALID power of attorney my relative granted to me - which included the power to manage all of her financial affairs. For cripes sake - major banks (e.g., bank of america) allow management of payable on death beneficiaries through online banking! Does Burke and Herbert bank? Nope - because it is stuck in the freaking stone age! If there was a 0 star rating I would give it. JUST AWFUL. To be clear - I am not upset at the bank manager or the staff. I am, however, FURIOUS at the bank for its absolutely ridiculous and outdated requirements, and its baffling refusal to acknowledge a legal and properly prepared power of attorney.
Jul 27th, 2021
About
Burke & Herbert Bank
As Virginia’s oldest bank, we’ve helped build steady prosperity for businesses, families, and communities since 1852, delivering expert guidance, strong local leadership, and an eye to what’s next. We see the extraordinary in everyone. We listen to our customers unique needs and respond with plans that power them into the future. More than anything, we are our customers' neighbors and biggest advocates and consistently provide banking experiences that champion their success both in business and in life— always trusted, always secure, and always here for our community.
Contact Info
- (703) 684-1655
- [email protected]
- Website
Questions & Answers
Q What is the phone number for Burke & Herbert Bank?
A The phone number for Burke & Herbert Bank is: (703) 684-1655.
Q Where is Burke & Herbert Bank located?
A Burke & Herbert Bank is located at 5519 Franconia Road, Alexandria, Virginia 22310
Q What is the internet address for Burke & Herbert Bank?
A The website (URL) for Burke & Herbert Bank is: https://branches.burkeandherbertbank.com/va/alexandria/5519-franconia-road.html
Q How big is Burke & Herbert Bank?
A Burke & Herbert Bank employs approximately 20+ people.
Q What days are Burke & Herbert Bank open?
A Burke & Herbert Bank is open:
Friday: 11:00 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Q How is Burke & Herbert Bank rated?
A Burke & Herbert Bank has a 2.7 Star Rating from 12 reviewers.
Hours
Ratings and Reviews
Burke & Herbert Bank
Overall Rating
Overall Rating
( 12 Reviews )Lester Dove on Google
Nice people
Matt B on Google
Watch out. This bank is messing with checks. They are rejecting checks saying the account is closed. This isn't the first time I have had this issue.
Had to call here about a family members account. The woman who answered the phone was rude. Kept cutting me off and was refusing to talk to me. I asked to talk to a manager and she told me no you cannot. Hung up called back. Asked for the manager. The person who answered passed me to the manager. Manager helped with the issue.
Anne Blanchard on Google
No Zelle, no online be banking,can't believe they are still in business in the 21st century
Anise Khan on Google
I was looking for no Star it doesn't have one. Doing my business and personal banking with Burke and Herbert for last 20 years. My main branch is Manchester Lake Alexandria, Awesome people, no complain but recently going to Franconia Rd branch because my address changed. Several times disappointment from rude teller and manager. 0 star review is not an option for Franconia Rd branch review.
Nik Uhlir on Google
The bank manager and staff were nice enough, but the bank refused to acknowledge the financial power of attorney I had over a relative who had an account at the bank. That POA was prepared by a licensed Virginia attorney and was in accordance with virginia law. Moreover, the Bank's processes for establishing payable on death beneficiaries is arcane and outdated - particularly in the case of disabled persons. It is ridiculous that they require signatures on bank cards and forms from account owners who are 100% disabled (i.e., bedridden, unable to use arms and legs and in hospice), and refuse to accept signatures from that person's LEGAL AGENT. As a result, my relative passed away without being able to change the beneficiaries on her accounts. This means that they will now have to be processed via VA intestacy laws with all their associated time and expense. In my view this was a direct violation of the fiduciary duty the bank owed my relative - particularly in view of the VALID power of attorney my relative granted to me - which included the power to manage all of her financial affairs. For cripes sake - major banks (e.g., bank of america) allow management of payable on death beneficiaries through online banking! Does Burke and Herbert bank? Nope - because it is stuck in the freaking stone age! If there was a 0 star rating I would give it. JUST AWFUL. To be clear - I am not upset at the bank manager or the staff. I am, however, FURIOUS at the bank for its absolutely ridiculous and outdated requirements, and its baffling refusal to acknowledge a legal and properly prepared power of attorney.
Overall Rating
Overall Rating
( 12 Reviews )Write a Review
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