REI

Apr 9th, 2024

Mar 31st, 2024

Mar 28th, 2024

This review is specifically for the employee at the register Luz I went to the store to return a pair of shoes and she got questions that made me feel quite uncomfortable - when did you make the purchase? Dont you see it on your end since I provided the phone number already? - are they used at all? Flipping around to check the shoes at the same time Cant you tell from the condition of the bottom? I meant I literally received them 3 days ago - when asked about reason for returning, I told her I didnt expect the color. She said well it is labeled as lilac I was like I was referring to the online image being misleading ok?? You really dont have to have such an attitude to a customer who simply wants to make a genuine return
Mar 28th, 2024

Recently I was having a rough couple of weeks and decided to use my membership rewards as a little treat to myself by visiting the Bellevue REI store. I ran into this lovely lady who was overseeing the fitting rooms and who asked about my neck tattoo, and she had the best reaction I've encountered thus far, especially from a less open generation on the idea. She said, "it's like permanent jewelry, I love it". That made my while day, because even though it's a geometric tattoo I usually encounter other types of reactions on it. While heading out of the store after treating myself to some used gear and new vuori items, I set off the security checkpoint. After pausing for a second I decided to just continue to leave because I just paid for everything. I got outside about half way to my car and was startled by an employee asking if they could see my items. So I doubled back to the entrance to show them the items and thought it might have been a magnetic tool from bag that I use for work. The employee said I was all good and we went on our ways. However, this for some reason really triggered my PTSD and I was having a hard time with the whole thing. So I decided to go back in to figure out why I set it off and to prove I wasn't stealing anything. I found the employee who stopped me to talk to him about it (Jay). He was very understanding about the whole situation and reassured me they didn't think I was stealing, they just wanted to make sure they got all of the tags off as it's cumbersome to deal with once you get home. He also apologized because the shouting in the dark parking lot may have been less than ideal but he was just trying to help. We tested the tool from my bag and it set off the security checkpoint again. It was relieving to be able to have this reassurance and understanding. Of course I learned my lesson to carry that in my bag. To be able to have people who were not only understanding about the situation, but also aware of mental health and who would take the time to help me feel comfortable again to be in one of my favorite stores is something, I'll never forget. Not everyone would take the time, especially at the end of their day to work day. I'll be honest the whole thing was kind of embarrassing for me and not something I normally have happen, but as many things in life, it's a learning experience. Not only did I get to treat myself, but got to have a great human experience.
Mar 26th, 2024