Farmers Insurance - Leland Kimball

Emily Valencia _{on Google}

Jan 17th, 2024

The worst Ive ever been treated by farmers to the point I was on the phone for hours upon hours ending in tears 7 months pregnant.
Leland and Chris did not complete my policy. I signed everything and was even reassured everything was completed only to be hit with a cancellation months later and returned check. Leland promised everything would be fixed, scheduled a follow up call too but never ended up calling me back so I again had to do all the leg work. Finally I was able to speak to someone from a district office who at first was rude but ended up actually helping me until late at night after hours. We had to BEG basically on the phone with customer service to not charge me an extra $400 something for a mistake on the agents office behalfsince rates had gone up since the time I initially signed up with farmers. They didnt even want to help me! Not only did the agent mess up the paperwork rejecting PIP but Lelands office also messed up my address. They were charging me EXTRA for an address I didnt even live at when I started service with them. Total bull. I started crying on the phone pregnant, tired, and asked them why they were treating me so unfair if I did everything right and everything I was supposed to do. No compassion at all. Truly the worst experience of my life I wouldnt recommend this company to anyone ever again! & to think I came back to Farmers in good faith was so silly of me. Lesson learned. Spend your hard earned money elsewhere with a company that wont stress you out and treat you unfair over less than $500. To add I never even got an apology from these cowards Leland and Chris but I guess thats men for ya right? Or is that just Farmers in general? Ask yourself if joining farmers or even contacts this office is worth your peace because thats what Leland and Chris and customer service will definitely take from you.

Ben Bartlett _{on Google}

Apr 5th, 2023

While searching for a lower car insurance rate to compensate for the gas prices I threw my information out there and Xenia messaged me promptly with an unbeatable quote. She made the process easier than I imagined it would be. The customer care is beyond amazing and I couldnt be happier with our new rate. We can fill our gas tanks again!! Almost.

Gavin Scott _{on Google}

Nov 19th, 2022

Fantastic to work with, and got us a much better result than we could have hoped for!

Rachael Myers _{on Google}

Jan 4th, 2024

If I could leave 0 stars, I would. Absolutely terrible communication. We received a notice that our home insurance was not going to be renewed for 2024 because we had too many trees. Besides the fact that we actually have 5 LESS trees than when we initially bought our home and this policy, I do get it since there are many trees close to our house that we have since limbed or cut down, but unfortunately Google maps doesnt update their pics often enough. My husband has sent pictures, e-mails, follow-up emails because no one ever responded, phone calls, etc., starting from November 11, only to be told that today, the last business day of the year, those pictures werent good enough and that even if we sent more pictures that were accepted today, the soonest our policy can be renewed is January 2, leaving our home uninsured for the holiday weekend. Am I being punked? How is this happening? Ive never had an insurance agency be so unprofessional and unresponsive.