Bright Horizons at Issaquah

Ms. Stacy the director is one of the best you will meet. She is very knowledgeable, always smiling, tries to accommodate your children needs and provide all the help she could. Ms. Michelle is a wonderful toddler's teacher. My son loves her classroom. She keeps the kids busy with educational activities every day. She emails many pictures, narrative of what have been done that day and individual feedback. Ms. Poornima and Ms. Jessica have great patience with the kids, they know how to give especial attention to individuals and they give me a lot of feedback every day!
Nov 10th, 2019

Sep 18th, 2019

TL;DR: Will leave 0 star if such option exists. Our back-up care experience with Bright Horizons at Issaquah is the worst we've ever had: 1. We feel the lady at front desk for registration was trying her best to set up obstacle for the admission process. She is very unfriendly and really enjoy being in power for things she can control. 2. The teacher at classroom set up mandatory "quiet time" at noon, and only children who can survive this "quiet time" are allowed to play quietly during the nap time. Otherwise, they are induced to take >2.5 hrs nap time. They refuse to set up an alarm to wake the kid up. As a result, our kid stay up late at night like 11:30PM while he normally falls asleep before 9PM. This largely defeats our purpose of sending kid to daycare so as to save more energy at work. 3. Our 5 yr kid literally cries and runs away every morning before entering the daycare, which is super unusual. In the end, have to quit the care to avoid further hassle.
Aug 3rd, 2022

We are very glad to have chosen Bright Horizons, Issaquah as a daycare for our 11 month old. It's been a little more than a month since he started going to the daycare, and it's been a pleasant one. It was pretty nerve-wracking sending over our boy to a daycare for the first time, and that too amid COVID. But, the team handled it very well. We had an onboarding call set up by the daycare director Ms. Stacy with Ms. Heather and Ms. Angel. They answered all of our concerns about health and safety (esp. in relation to COVID), planning for the initial days and further, understanding more about the kiddo so that he can transition well and have a good time there, and what to expect on the first day. With that, the first day went better than anticipated. It's been a month so far, and our boy seems to be having a great time there. We enjoy getting periodic updates about his activities, and his photographs on the app throughout the day. The curriculum and the activities are geared not only towards the child having a good time but also towards cognitive development. These include learning about various textures, playing with musical instruments, being aware of the surrounding, and other activities to improve motor skills, hand-eye coordination etc.
May 13th, 2022

I called the main office to schedule a virtual tour and interview for the Bright Horizons Issaquah office. Literally 2 minutes before my scheduled appointment, someone called me from their office that they needed to cancel. They gave some excuse and I accepted kindly. They said they can reschedule me to next week, a date and time were given. Oddly they said they wouldnt send me a new zoom invite and just use the old one for the next appointment. The day of the appointment came and I never received a confirmation email. I called them multiple times and left voicemail about my appointment but no one responded. I logged into Zoom at the agreed upon time and waited for 10 minutes but no one showed. I feel this is very unprofessional. If they are already this poor at attention to detail and responsiveness, I cant imagine safely leaving my infant in their care. This is a reflection of their lack of responsibility.
Aug 6th, 2021