HomeStreet Bank

An individual I work alongside was given permission to record the outside of the bank branch.. upon doing so, he was verbally accosted by an employee and manager..
Mar 26th, 2024

The crew at this bank is the best. Always very upbeat and friendly. Great problem solving skills and a strong emphasis on customer service. We will be a customer for many years!
Jul 12th, 2023

Try a different bank. Maybe one that doesn't give you grief when cashing a check. Funny bunch at the Lacey branch I tell you.
Dec 7th, 2021

People are great. But banks is very po-dunk and accounts have minimal security features.
Nov 2nd, 2021

I needed to physically do a transaction in the Lacey branch that couldn't be done online. I checked the website to make sure it would be open and what, if any, restrictions were in place. There was no indication of a problem, but when I arrived at 4:30 the bank was dark and there was a sign on the door saying "Temporarily Closed" and advising to go to the Lakewood branch. There was no way I could get there before closing, and had I known the Lacey branch would be closed would have gone earlier. I called Customer Service and was told that they did not know the Lacey branch would be closed and that "temporary" closures typically were not posted on the website (which told me this has happened more than once before). I politely but strongly suggested that this represents very poor customer service, and that the bank take another look at the policy. I understand that with COVID there may be staffing issues from time to time, but to not make that information available to customers makes no sense. The best I can say is that the customer service representative was very polite and apologetic, and of course there was nothing she could do. I'll be giving some serious thought as to whether I want to keep doing business with this bank.
Aug 17th, 2021