Rapid Repair

Charged $100 for a repair of my Nintendo switch. Couldn't fix it, then only refunded $60. When I went to another repair shop, they said he broke the pins on the micro SD card reader.
Mar 24th, 2024

I took my cellphone thinking I broke the protector glass it turn out it was my main screen so I took it in to Rapid Repair I showed them my issue they ordered a new main screen and it took only 2 hours to have it completed great price And they did a great job thank yiu
Mar 9th, 2024

Mar 1st, 2024

Logan was so helpful and nice.
Feb 1st, 2024

I have a TCL phone I bought the device in April 2023 and by August the charging port stopped working after contacting the warranty dept at TCL they quoted me that it would 8-10 weeks for them to process the warranty and either fix my phone or issue a new one out but it was 25$ both ways for shipping and would be a minimum of 8-10 weeks. I started calling around and was quoted 120 at rapid repair but wasn't sure based on a few reviews but there was still a good amount of good reviews I saw. So I kept calling around and found rapid repair logan quoted me 85$ and said it would probably take a week depending on parts shipping but he was confident he could fix it this was august 31st I dropped off my phone he was super nice we chit chatted a moment about the phone and said with the holiday weekend it would probably be ready in 5-7days. A week later I had herd nothing so I started to call and left a VM he finally responded a few days later saying he got a port and it fits perfect but was defective so he was ordering a new one and it would be another week. I waited a bit but over a week and half later I tried to call again just to get an updated Well I couldn't get anyone to answer my call for over a week even with leaving voice mails. I finally got a hold of Logan and he said he was trying everything he could order be no charging port was fitting and everyone he ordered from was sending ports for wrong phone. he said he was going to try a few more place to order than if not just refund me and return my phone to me. After no contact for a bit it was October 24th I went in picked up my phone and reminded him I wanted a refund and so he said he would. Fast forward to November 19 and still no refund. I contacted Logan again via txt this time and he said square refunded me already it's just still processing. Still no refund and no communication. After I posted my review he contacted me to tell me to just come in the following Saturday and pick up a cash refund. My husband and I showed up Saturday during open hours and he wasn't there after an hr and another woman waiting with us too we decided to leave. Then a few hours later he messages saying he used the cash to buy a devices and that he can refund and me on a cash app or venmo. I posted to come in instead for a cash refund. This when he refunded me the cost plus taxes and asked if I could take down the review. I told him I would edit it if Google allows that. So over all poor communication, didn't get the job done but apologized and refunded me in the end.
Feb 3rd, 2024