Providence Lacey Immediate Care

Receptionists are rude. They are inconsiderate. They know that the lobby is full, some are already standing. Staff still require you to wait in the area. They were able to allow people on the queue to wait in the car before and just be called on their phone when its their turn. What is the difference now? I wont be surprised if my headche gonna be upgraded to covid with this kind of set up. It should have been much better if they return the set up they had not too long ago, since all they have to do is dial the number of patient on file. ***Waited more than 3.5 hours.
Apr 2nd, 2024

I came here to the COVID Timeloop. Was handed a mask & told I have to wear it while in Triage & the Patient room. Then was told that Bronchitis shows as COVID & they would like to test for it. So, as I'm clearly struggling with breathing, I have to wear a mask cause the community trend said to. I haven't seen anyone in the community with a mask on till I came here. The ER doesn't even require them.
Mar 13th, 2024

Friendly, professional and kind staff. Visit was fast and seamless.
Feb 24th, 2024

Feb 22nd, 2024

Ive been here a few times as well as my daughter. The staff were friendly, attentive and kind. Chynna the MA was professional and worked to make my daughter comfortable. Dr Borchardt saw both my daughter and I. She listened to my concerns and provided the care we needed. We went early in the morning and were in a room very quickly. In our are there is a lack of access to care and sometimes this place can get busy. But given the circumstance and coming in last minute, waiting is understandable. I will for sure be here again for care in the future.
Feb 17th, 2024