Chamber of Commerce

      Verizon

      ( 316 Reviews )

      Verizon
      Buy online & pickup your order in store. Shop now!
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      Hours

      Sunday:
      11:00 AM - 6:00 PM
      Monday:
      10:00 AM - 8:00 PM
      Tuesday:
      10:00 AM - 8:00 PM
      Wednesday:
      10:00 AM - 8:00 PM
      Thursday:
      10:00 AM - 8:00 PM
      Friday:
      10:00 AM - 8:00 PM
      Saturday:
      10:00 AM - 8:00 PM
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      3.5 - (316 reviews)
      148
      40
      28
      16
      84
      Read Our 316 Reviews

      Chamber Rating

      Verified Member
      3.5 - (316 reviews)
      148
      40
      28
      16
      84
      › ‹
      • Frank Teabo

        Thank you Verizon for addressing my account issues. After have a stressful conversation with an overseas representative I decided to go in person. There was no Waite and the representative was polite, helpful and solved my issue. Thank you.
        Mar 29th, 2024

      • Lisa Nicole Harrison

        One star is too high of a rating. Worst Customer Service ever. If you need to go to a Verizon store drive a little farther to get better customer service. Especially if an elderly or disabled customer. Complaining to the manager, Lily, is it worth it as her Customer Service was the worst. After trying to get some accessibility help as directed by Verizon customer service I mentioned to the manager that I filed a complaint with customer service about how the store was treating me after spending a lot of money getting three new devices. The manager responded since I threatened legal action she would no longer help me. I told her filing a complaint with her own company is not a legal action . She mentioned that legal action had been threatened before so that says a lot about her customer service if legal action is not a rare occurrence with her. They blamed everything on the customer service people at Verizon not themselves at the store. Zero accountability for their terrible customer service.
        Mar 25th, 2024

      • Kathleen Smith


        Mar 22nd, 2024

      • Jeremy Conley

        My wife and I were in yesterday for new phones. I unfortunately cant remember the name of the girl that helped us but she was awesome. Ive never had an easier time upgrading. Plus she transferred our stuff over to the new ones (both iPhone 15s). It was a great experience.
        Mar 19th, 2024

      • bella gresham

        The lady I worked with kept telling me that I would have to add another line to get a new phone even tho my phone was fully paid off. She talked down to me. They would not help me with the transfer. This store has horrible customer service. They kept saying they needed to add things to my plan in order to let me trade in my iPhone 12 Pro Max for the 15. They added a phone number to my account and I did not want that. They said if I delete that number then I lose the promotion because they added a new phone to that.I am completely upset do not trust this place. I will never come back.
        Mar 14th, 2024

      Read Our 316 Reviews

      About
      Verizon

      Visit our store at Olympia for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

      Contact Info

      Products

      • Business cell phones
      • Business mobile hotspots
      • Business tablets
      • Business laptops

      Services

      • Mobile plans
      • Wireless Internet plans
      • Voice plans

      Brands

      • Apple
      • Samsung
      • Motorola
      • Google
      • Kyocera
      • TCL

      Languages

      • English

      Images

      Questions & Answers

      Q What is the phone number for Verizon?

      A The phone number for Verizon is: (800) 880-1077.

      Q Where is Verizon located?

      A Verizon is located at 625 Black Lake Blvd Sw, Space 9019, Olympia, Washington 98502

      Q What is the internet address for Verizon?

      A The website (URL) for Verizon is: https://www.verizon.com/stores/details/washington/olympia/capital-mall-338021/?CMP=seo_b_x_vz_oth_ot_2022_08_website

      Q How big is Verizon?

      A Verizon employs approximately 20+ people.

      Q What days are Verizon open?

      A Verizon is open:
      Sunday: 11:00 AM - 6:00 PM
      Monday: 10:00 AM - 8:00 PM
      Tuesday: 10:00 AM - 8:00 PM
      Wednesday: 10:00 AM - 8:00 PM
      Thursday: 10:00 AM - 8:00 PM
      Friday: 10:00 AM - 8:00 PM
      Saturday: 10:00 AM - 8:00 PM

      Q How is Verizon rated?

      A Verizon has a 3.5 Star Rating from 316 reviewers.

      Hours

      Sunday:
      11:00 AM - 6:00 PM
      Monday:
      10:00 AM - 8:00 PM
      Tuesday:
      10:00 AM - 8:00 PM
      Wednesday:
      10:00 AM - 8:00 PM
      Thursday:
      10:00 AM - 8:00 PM
      Friday:
      10:00 AM - 8:00 PM
      Saturday:
      10:00 AM - 8:00 PM
      Nearby Apple Locations

      Ratings and Reviews
      Verizon

      Overall Rating

      Overall Rating
      ( 316 Reviews )
      148
      40
      28
      16
      84
      Write a Review

      Frank Teabo on Google

      image Thank you Verizon for addressing my account issues. After have a stressful conversation with an overseas representative I decided to go in person. There was no Waite and the representative was polite, helpful and solved my issue. Thank you.

      Business Response on Google Apr 1st, 2024
      Thanks for the feedback, Frank! We know how important it is to provide an easy and seamless experience. We hope to see you again!

      Lisa Nicole Harrison on Google

      image One star is too high of a rating. Worst Customer Service ever. If you need to go to a Verizon store drive a little farther to get better customer service. Especially if an elderly or disabled customer. Complaining to the manager, Lily, is it worth it as her Customer Service was the worst. After trying to get some accessibility help as directed by Verizon customer service I mentioned to the manager that I filed a complaint with customer service about how the store was treating me after spending a lot of money getting three new devices. The manager responded since I threatened legal action she would no longer help me. I told her filing a complaint with her own company is not a legal action . She mentioned that legal action had been threatened before so that says a lot about her customer service if legal action is not a rare occurrence with her. They blamed everything on the customer service people at Verizon not themselves at the store. Zero accountability for their terrible customer service.

      Business Response on Google Mar 20th, 2024
      Hi Lisa, we're sorry to hear about this. Our goal is to be a reliable resource for your wireless needs, and provide the best possible experiences for our customers. We are certainly concerned to hear about this, and will be escalating your review so the appropriate team can look into this. Please fill out this issue resolution contact form, https://app.smartsheet.com/b/form/042b04a6b6c0486f8f0192ec4da2ffbe and reference Review ID #1396796619. We hope we can win back your trust and confidence.

      Kathleen Smith on Google

      image

      Jeremy Conley on Google

      image My wife and I were in yesterday for new phones. I unfortunately cant remember the name of the girl that helped us but she was awesome. Ive never had an easier time upgrading. Plus she transferred our stuff over to the new ones (both iPhone 15s). It was a great experience.

      Business Response on Google Mar 16th, 2024
      Thanks, Jeremy! We're always here to help. So happy to hear you and your wife had a great experience with us. We appreciate your feedback.

      bella gresham on Google

      image The lady I worked with kept telling me that I would have to add another line to get a new phone even tho my phone was fully paid off. She talked down to me. They would not help me with the transfer. This store has horrible customer service. They kept saying they needed to add things to my plan in order to let me trade in my iPhone 12 Pro Max for the 15. They added a phone number to my account and I did not want that. They said if I delete that number then I lose the promotion because they added a new phone to that.I am completely upset do not trust this place. I will never come back.

      Business Response on Google Mar 25th, 2024
      Hi Bella, we are certainly concerned to hear about this. We hold ourselves to the highest standards of integrity and customer service, and our intention is to always take care of your wireless needs. We will be escalating your review so the appropriate team can look into this. Please fill out this issue resolution contact form, https://app.smartsheet.com/b/form/042b04a6b6c0486f8f0192ec4da2ffbe and reference Review ID #1401968859. We hope we can win back your trust and confidence.
      Load More Reviews

      Overall Rating

      Overall Rating
      ( 316 Reviews )
      148
      40
      28
      16
      84

      Write a Review

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