University Volkswagen Service Center

Worst experience I've had getting my oil changed at a dealership. For reference, a Honda dealership caused a small fire under a previous car by leaving a shop rag on the exhaust. I came in for a 3y/30k service appointment. They told me it would be $650, and somewhat shocked, I signed anyways and handed them the keys. I took a seat and began looking on forums, finding that it should have been, at the high end, around $350. So, I stood back up, and said I'd changed my mind and would like my keys. In response, they offered to remove the optional $300 carbon buildup cleaning. The what?! This was the first time this had been mentioned. The paper I signed probably listed it, so I can accept a small amount of blame in that regard. However, when describing what would be done, they absolutely did not verbally bring this up or confirm I wanted it. This is extremely predatory, in my opinion -- adding an optional service, that **doubled the price** of the service I requested, without mentioning it. To add insult to injury, I'm pretty sure they scratched my rear bumper during the car wash. Here again, I'll accept a small amount of blame for not explicitly requesting to skip it. However, they didn't ask if I wanted it, which I'm accustomed to, and universally decline. They were manually washing the backs of cars with a brush, and I suspect that's where it happened. This is only a single anecdote, and I'm sure others have had perfectly good experiences. But personally, I won't be returning.
Mar 13th, 2024

Oct 18th, 2023

Set an appointment for regular service, you will have no problems with the service department at University Volkswagen. Water, coffee and snacks offered while waiting for car to be serviced. Friendly service.
Jul 18th, 2023

Awesome service! 5 stars indeed!
Jun 17th, 2023

I came to University Volkswagen Service many times in the past and all I had were great service and friendly staff. However I didnt feel about it anymore today when I called the Service Center earlier. I called Service Center at 8:10AM to request production code for the vehicle battery of my Tiguan which I purchased directly from UV. The lady who picked up my call was impatient and unfriendly at all because she has no idea what PR code is. She didnt help me at all, not even try to help me at all or ask her coworker, what she did was to say she didnt understand me. I was nice and repeated what I understood from her, she literally hung up on me! How rude! Then I called again at 8:12AM, another nice and friendly staff took the call (I didnt catch her name). She was really helpful and provided all the guidance to me, as well as transferred my call to Part Department which another nice staff, Sean, was able to provide me the PR code directly. I have the mixed feeling today. How could the first lady, who picked up my call at 8:10AM, being so rude, not helpful to the customer??? Where was her professionalism? UV stated that all the calls have been recorded for training purpose and please investigate on this behavior. This is not acceptable at all.
Sep 13th, 2023