Charleston, WV Internet Service Provider

Just wasn't friendly, had to wait over 1 half hour waiting on someone and when we got wai

Everything except for having to wait in line went well.

After several visits, this is NOT a great experience. Would NOT use Verizon if they were the only cell phone company available. Very poor customer service! Not helpful i ... more

I have been a customer for some time. The employees are knowledgeable, helpful, and take the necessary amount of time to address your issue.

The staff are very friendly and knowledgeable. Brent helped me get a new cell phone and he went above and beyond to keep my number and put all of my pictures on my new ph ... more

Tamecia was very professional and knowledgeable about my issues and did a great job getting everything up and running. I would give her 10 stars if it was available. Tam ... more

If it was possible to give this company a -10 stars I would give them the worst rating ever. I have never dealt with worse customer service in all my life. Steer clear at ... more

Worst store I have even been to literally lied to get me in the door. I just wanted internet came from Verizon and they was supposed to pay my bill off and they led me al ... more

Horror story company. Optimum cancelled my account on accident when I asked them about switching my girlfriends plan to mine when she moves in. When we said we didnt want ... more

Great!!

The customer service is absolutely terrible every single time I have a problem they are extremely rude to me and One of the wires caught on fire inside of my house and th ... more