SpringHill Suites by Marriott Milwaukee Downtown

The hotel itself was fine. However I booked through my credit cards rewards program so my room was already paid for. I was then charged after my stay for the nights I was there despite it being already paid for. The hotel staff was no help so I got it resolved through my credit card. 2 weeks later I was charged AGAIN for the stay that once again, was already paid for. I will not be using this hotel again.
Mar 29th, 2024

Disappointed. First, I would like to give a huge shoutout to every member of the front office that I interacted with. From the woman who checked me in who made me laugh after a very long day of travel to the very sweet woman to worked the desk during the day, were all helpful, friendly, called me by my name and welcomed me each time I walked in the door. They were all top notch. The night I checked in I discovered an unknown, crusty like stain in a few spots on the bed. It was after midnight, I was exhausted and I decided I would just sleep on the other side of the bed and hoped that the bed had actually been turned over (still unsure) before my arrival. The next morning I went to the front desk and spoke to the front desk, I requested that they just change the sheets. She radioed her housekeeping team, said she would let the manager know and I left. I came back late again the next night and the room had not been cleaned and the sheets had not been changed. Again, it was late and I was tired and decided I was fine the night before, I could do it again. The same thing again the next morning, front desk, change the sheets, radioed and I left. When I arrived back to my room on the third night the room still was not made up and to make matters even worse, a set of new linens had been nicely sat on the couch.. I don't know if they expected me to change the linens myself but with it being after 5PM and no hope of housekeeping showing up, I did. I gave up. I am not confrontational and I SHOULD have asked for the manager, although I incorrectly assumed that they were aware and would have spoken to their housekeeping team. I should have continued to ask for assistance and that's on me. I am beyond disappointed with this experience. I have made it a point to exclusively stay at Marriott properties for the last two years, with 30 nights so far and many more planned over the next 6 months. I went out of my way to book this property and even spent more than I should have as the conference I had had room blocks at neighboring hotels for less. I would not recommend staying at the SpringHill Suites Downtown Milwaukee until they address the housekeeping standards. I am likely to continue to stay at Marriott properties but this left me with a bad taste in my mouth and will make me have pause before my next booking. I don't even want to know what was on the bed. Yuck. :(
Apr 9th, 2024

My stay was more than HORRIBLE! No water, and I wasn't informed before my arrival. Management and service here is the worst. Make sure you check your bathroom since it might have mold.
Mar 7th, 2024

Vince was great for Valet services! Thank you!!
Mar 7th, 2024

Great location right downtown. Room was clean, breakfast was good, and staff was great! Vince the valet was very friendly and helpful. Would stay here again!
Mar 6th, 2024