Payless Car Rental

Mar 22nd, 2024

Dont waste your time renting here and take your money elsewhere. There was no one at the Payless desk at the time of pickup. So we had to wait in the Budget line which took over an hour. No one answers the phone and the customer service is nonexistent. The car itself wasnt in the best condition, it was dirty both inside and out and the gas tank filled up to 100 at the time of pickup. The car was outdated and had way too many miles on it. It was worn out and at times didnt feel the safest driving especially over speed bumps. Really disappointed with this company and wont EVER be renting from here again or recommending them in the future.
Mar 17th, 2024

Terrible service would NOT recommend using Payless.
Mar 15th, 2024

Friendly staff members. I was given an option of renting an EV as my reserved car was no longer available. I was just happy the car was clean inside and out.
Mar 8th, 2024

I was given an EV that had zero charge within 20 miles of leaving the lot. The dash info on the Subaru Solterra was incredibly unclear until it told me I had "zero traction battery," which somehow manages to be both more and less information than a driver needs in an emergency situation with an unfamiliar vehicle. I was nearly stranded, had to go wait and pay for a charging stop that I shouldn't have needed, then wasted another hour and half returning the car to Payless and getting a different one. Incredibly disappointing and so much wasted time and stress. Edited to add: a week later, I've found an additional $198 charge on my credit card from this company, so that will be further time invested figuring out what in the world they've screwed up now.
Mar 6th, 2024