Fuse HVAC, Refrigeration & Electrical

Anatolii was quick to diagnose and fix a tricky problem causing a short in our lighting. I look forward to having him or another Fuse worker on a couple more projects.
Apr 10th, 2024

Today, our faucet was blocked. Mr. Ben came and he was very kind and waited patiently till my husband got a new faucet. Thank you so much Ben for addressing the issue promtly and fixing the faucet really quick.
Mar 19th, 2024

Zorik did a superb job with my service request - he was early, very professional and finished the repair very quickly.
Mar 3rd, 2024

My husband and I reached out to Fuse back in May for an AC installation. Its now December and the process is yet to be completed. Let me start from the beginning. Our condo is part of an HOA community meaning that we need to follow specific guidelines when it comes to the installation of an AC unit. We reached out to a few HVAC companies, some of which prefer not to service HOA communities due to strict guidelines. Fuse was one of the companies that seemed more reputable and was willing to work with us given the guidelines we provided them from our HOA. Frank Parson was the Fuse representative that we were initially in contact with and confirmed that an AC unit could be installed while following HOA guidelines. My husband and I also wanted to make sure everything was up to city code standards so we made sure to purchase permits for the project. A few weeks later our AC installer Aleksei G. came to our condo to start the AC installation. Everything was going well until my husband noticed that the installer was NOT following the HOA guidelines. Fuse had drafted up a diagram that was approved by our HOA Board, but the installer did not follow it. Our HOA manager had to come to our unit during the installation and explain to the installer that wiring and other items on the HOA Guidelines form needed to be redone. Communication was one of the biggest barriers during the installation due to our installer having a very thick accent. We reached out to Frank to express our frustrations and requested to have another installer come out to assist. Franks response was I dont see how that would make a difference. Our installer had to re-do several items that did not follow HOA standards. This process took several weeks and different installers were sent to assist our original installer. As mentioned previously, my husband and I purchased permits for this AC installation because we wanted everything to be up to city code standards. Back in October we had the final inspection done with a city inspector and several items came up that were NOT up to code. Fuse was notified of the issues and another installer came to fix the issues once again. A second final inspection was expected to happen shortly after, but we have not heard back from Fuse about scheduling this final inspection. My husband and I have called and emailed several times and have yet to receive a response. This whole experience has been super inconvenient. Our attic is located in the closet in our second bedroom and we havent been able to put anything back in the closet due to waiting for this project to end. This has felt like a never-ending process and we hope this reaches the appropriate Fuse representative that can help us in completing this process. Keep in mind, everything has been PAID for on our end which doesnt really align with their No Satisfaction - No Charge motto. We just need answers at this point. Invoice Number for reference: 46714637
Nov 27th, 2023

I need to point out the quality of the install of our Mitsubishi heat pump and 4 unit mini-split system at our home. German was the lead service technician and I can't say enough about the quality of his installation. He and Alex were on time, respectful of our home and the install looks and works wonderfully. Thanks guys. I will reach out to FUSE when I am ready for solar installation.
Sep 7th, 2023