BMW of Monterey Service Center

BMW of Monterey rocks!!!!!!
Apr 10th, 2024

I am very pleased with your service and would gladly recommend you to my friends. Thank you
Apr 7th, 2024

I needed a part for my X5, I searched online and few results came it. There were couple independent parts stores with slightly better prices, but I decided to go with dealership counting on better and more prompt customer service. It was not the case, however. I ordered a part from BMW of Monterey and paid in full on 10/10. Next day I got a confirmation email saying order was received and paid for. Then total silence has followed. I called multiple times to check onmy order and left a voicemail (call wasn't returned). Finally, on 10/20 I reached parts department and the parts specialist told me one of their colleagues was out, so no parts were shipped during this time. When I repeated that I placed an order ten days ago he unapologetically and with noticeable annoyance gave me a choice "Do you want to wait until tomorrow when the employee will be back or cancel your order?" I was rather displeased both with the service and the staff attitude.
Apr 2nd, 2024

At BMW of Monterey, my service advisor MikeKyle, always provides a seamless and pleasant experience delivered with professionalism and prompt polite service. Mike has created an environment where trust, honesty and customized service make me feel secure about the care of my vehicle. He has, for many years, consistently taken excellent care of me and I will always continue to return for this is excellent service.. he and his team have my respect and appreciation for all they do!
Apr 1st, 2024

Nathan Reed made the entire purchasing experience a pleasant one. He was friendly, responsive, honest, and professional. Highly recommend!
Mar 27th, 2024