Alamo Rent A Car

Always a problem when you try to rent a car here. Here is the info they do a poor job of communicating, i will communicate it now, Your Welcome Alamo. --Be sure to have a major credit card with the estimated total of the rental + a $200 deposit. --Don't have a credit card, sure use your debt card - but make sure you walk in there with a paper copy of a utility somehow proving you live here that your DRIVERS LICENSE doesn't prove already. I even called this location when they decided they wanted to pick up the phone, to see what I needed to be prepared before hand and was rudely told none of this. I just made my way to Avis. No deposit, can use a debit card. THEY got my business. Peace out Alamo/National - you'll never see another $ from me!
Sep 17th, 2020

I am a request renter from Enterprise holdings brands. To be specific about 130days per year. In the past I have used this location to drop off and pick up cars renting from National. This is a regular practice and I have done it for years. The last time I came in she was rude, but the location is convenient to my favorit Sunday lunch spot so I figured give them one more shot. I waited in line for 35min very patiently. The Branch Manager Chelsey Merrell is very rude and treats me like I am some sort of common criminal out to rip them off. I asked for her Area Manager she said she did not have one, which is a lie. I have spent thousands of dollars over the last 5 years with Enterprise Holdings and due to the behavior and attitude of Chelsey Merrell, Branch Manager we will be taking our business elsewhere. It is interesting to me that exactly the time that Ms. Merrell arrived at this location the top trending results were Attitude and Branch Manager. Coincidence I think not. I did follow up with customer care and never received the return phone call requested.
Aug 24th, 2020

May 21st, 2020

Nice place!
Apr 13th, 2020

I wish I saw the reviews before I went there. A straight 'NO' and 0 Star for your Service. Never go to this place! These people got some serious problems. He didn't accept my credit card insurance. He neither gave me the carrier insurance. He wanted my personal liability to cover the rental!
Apr 9th, 2020