Greenwood Restoration

Troy Shearer _{on Google}

Feb 28th, 2019

Very poor customer service, painted neighbors fence getting paint all over mine, then very rude and reluctant to fix mine,. Ken would not return my calls after initial contact. Attempted to clean my fence without my knowledge, however not a very good job at that.

Kailee Bennett _{on Google}

Jun 4th, 2019

Based on Ken's other reviews, we selected him for our drywall project even though he didn't come in with the lowest bid. He was quick to respond and provide me a quote. He did show up when he said he would, but our issues came into play when the work was finished. Ken used the paint I wanted for our top coat as a primer coat, without confirming with me what I would like since he deemed that the best option, which left me with $20 in "primer" paint that I didn't want to use for the finished coat. He left several (20-30) easily spottable areas where the texture wasn't completely covered. When I called to ask him to come back out, he obliged but still left many unsatisfactory places. In addition, there are still countless patches of rough, thick drywall that will need more than a "light sanding" as he promised. My last issue with Ken was with his cleanliness, which was an important factor in his reviews that led us to hire him. As a restoration company, I expected a lot more. I understood there would be drywall dust that would take several cleanings to remove, but what I do not understand are the large chunks of drywall mud caking my hardwood floors and stairs. Now I will spent the weekend chipping these off and cleaning up after him. Even my bedroom doors have drywall mud on them, in the shape of his handprint, where he moved the door to access areas behind it. There is drywall mud on the bedspread of our guest bed AND on the guest bed frame, despite the fact that Ken said he would cover everything with plastic for us. When I called Ken to discuss my disappointment, he immediately went on the defense and threatened to sue me if I didn't pay him the next day. He accused me of trying to be "cheap" and not pay him for his work, and that I should "expect 95%, not 100%." He ended the conversation by again threatening to sue me and calling me a liar. I'm thoroughly disappointed by the way Ken treated me, his inability to accept constructive criticism and come to a resolution with me, and his "work" that we will now spend hours finishing up.