Twisted Sister Beauty

I wanted to share my terrible experience with this salon. It was my first and last experience at this salon. I called the 546 location and a sweet assistant answered the call. I explained that I needed about 4-5 inches off of my hair and wanted to get it a tad shorted than shoulder length. She mentioned that they have multi level stylists but that she recommended that I see a Level 4 stylist that would have much more experience in a shorter style. When I arrived I met with the sweet assistant that got me prepped for my haircut with Mariah. She washed and set up the station for Mariah. Mariah was back and forth between myself and another client. I shower her 4 images of the look that I was hoping to achieve. I mentioned that I just didn't want my hair hitting my neck and kicking outward. I hoped it would lay nice with an easy blow dry and product. She used this rubber mat and we chatted. I had scheduled with full experience which was about $60 some dollars as compared to the express cut that she also offers. She styled my hair with a round brush and a blow dryer and did some dry cut as well. When she finished my hair was all curled and looked good from the front. I paid and tipped well and went on my way. When I got home that night and was prepping for bed I realized that I had been walking around with 2 very long tails of hair on each side of the back of my head!! This clump of hair was a good 3 inches longer than the rest of my hair was was curled up into the hair style. Just sick, I pulled out the business card and texted Mariah that night. I explained that I was leaving town early the next morning and needed to see how to get this fixed. She asked for me to be in the salon for a 9:30am appt and I said "yes!" and thanked her. The next morning I was on my way to the appointment when she texted me around 9:14 to let me know that she wouldn't be to the salon until 9:45 now. I was on my way so I said ok, but that I would just wait in the salon until she arrived. I also mentioned how the back hair was all kicking out terribly and how I was in a rush to leave town. She assured me she would need no more than 5 minutes to fix all of the issues. I arrived in the empty parking lot and waited and waited. He co-worked finally showed up about 9:42 and I walked into the salon at 9:45. I explained to the co-worked that I was waiting for Mariah for a 9:30 appointment that was pushed back to 9:45. A few minutes later the assistant walked in and recognized me from my appointment. I told her I was waiting for Mariah to fix my hair and showed her the tail that was left behind. At this point she assures me that she sees the tail and says she will text Mariah to make sure she will be here soon as I mention to her that I'm needing to leave soon which I had told Mariah in the beginning. Thankfully after 9:47 the other stylist comes over and looks at my cut with the assistant and says, "Just get in my chair, I'm so sorry!") I get in her chair and I'm holding back the tears that I'm going to be leaving town with such a terrible cut. When the new stylist was more than half way done with this longer than 5 minute cut, Mariah finally walks in the door. She comes back out of the employee room and asks if we are getting it taken care of, and I couldn't even speak to her. The stylist finished and refused the tip. I told her that I would starting crying if she didn't take the tip as she had done nothing wrong in the beginning and fixed a problem that wasn't hers. Thankfully she took the tip and I was able to brag that I spent almost $100 at this salon in less than 24 hours for a hair cut that was not where near anything that I has shown Mariah in the beginning. I have random layers in the back and very long clumps in the front. The hair doesn't lay nicely at all around my neck. The 2nd stylist did do an amazing job and I'm thankful that I could go on my trip no thanks to Mariah. I'm not sure how I got roped into this level 4 stylist that wouldn't take the time to make sure she cut all of my hair and even worse, made a recovery appointment and then was almost 20 minutes late. I value her time and my time. When I called it was explained that Mariah is also the manager for that location. The customer service is very lacking. To even further prove this, I called the other location to speak to the owner privately about this matter and was told I would receive a call back the next week when she was back from vacation. I have waited all week and no phone call. I would steer clear of Mariah at this salon. I'm so embarrassed that I walked around with these tails all day and had no clue. All Mariah had to do was show up on time for my appointment. I know that they wouldn't allow customers to show up that late for an appointment so they should value the customer's time as well. I have shown my friends around town and they couldn't believe the cut and experience that Twisted Sisters Salon provided. I would avoid Mariah!!! Very Disappointed.
Feb 23rd, 2023

Feb 8th, 2023

Great stylists. Mariah really makes me feel like I can do anything with my hair. Go see her!
Dec 12th, 2022

My daughter was married August 27th. I can tell you I am big on customer service. Angie and Emma were incredible. My daughter had a huge wedding party. Different ages, skin types, preferences. First, Id like to stress my daughter and her friends are crazy fun. These ladies meshed so well and the vibe was kept. Everyone including my mom and I (we are older) were beyond satisfied. Thank you so much ladies for your part in an incredible day. Service: Makeup services
Sep 5th, 2022

Would NOT go here again. I explained what I wanted (shadow root) in my initial contact request to them and they asked me when I preferred to come in and if I preferred a certain stylist. I am new to the area and have never been there before so I said anyone would be fine (trusting the professionals to pair me with someone who knew how to do what I wanted) I got paired with a stylist who I  IMMEDIATELY got a uncomfortable impression from from the facial expressions while I sat in the chair and throughout the process. (You can absolutely tell when someone is not confident or comfortable in the work they are doing) I have brown spots on my blonde hair on top that she said "wash out" I've never heard of hair dye "washing out" of hair. She also half assed the end of my appt, ie not fully blow drying it or styling it at all. She did ask if I wanted her to straighten it when it was half dry in which I was over the entire experience and wanted out and knew I'd just regret it more so I opted to finish it myself. Do yourself a favor and if you don't want to do someone's hair DONT!! It was a terrible experience I don't wish on anyone. Thanks for the $100 haircut
Sep 17th, 2022