OfficeMax

Kathleen the store manager and Danielle were both focused on superior customer service. I came in looking for several items and they both took great care of me. They are both great associates and I sincerely appreciate their efforts.
Feb 16th, 2021

Last week I bought a desk online and went to pick up in store / curbside pick up. Once I pushed the curbside button two employees came out quickly with a very rough looking box on a cart. I asked both employees if anyone has checked to make sure there was no damage or missing parts to the table. They both assured me that it was checked and everything is the way it was suppose to be. While driving and braking there was stuff falling out of the box. Once I got home and checked the box myself I discovered that there were multiple chipped off edges of table all over the box. I live in Missouri and took the table to a different store to return and they could not believe that I would be given a box / product in such a bad condition. When they went to take the box out of my car, the box started to break through from the bottom. Barley got the box out of the car because the box now only wasn’t broken on the bottom but also On both sides of the box as well. I am very disappointed by staff and management from this store. Will not return and wish I would have gotten names. (Management also lied to me about the condition of the desk because she came outside telling one of the guys that she could not believe he would come outside leaving 4 costumers in the store waiting in line.)
Feb 5th, 2020

I should have gone to Office Depot instead of Office Max. It doesn't matter that they are the same company. It comes down to training and the Customer Service attitude of of it's employees. I bought a floor model desk at Office Max in Shawnee KS, and was told I could pick it up today at 8am. The store opens at 9, and the manager was addement that he could not open the doors till 9am in a very rude manner. Office Depot trains their managers to TRY to solve problems, Office Max obviously does not. I sat with a truck in front of the store for an hour because of the night manager telling me the wrong time from the start, and then not communicating with the day shift even with a note to let them know of the circumstances.
Oct 20th, 2019

Lossey service
Jul 17th, 2019

Jun 1st, 2019