Rally's

If 0 or a negative star was an option thats exactly what I would rate this rallys as -1. I understand they may be understaffed and that may make my order take a little longer Im ok with that. However what Im not okay with is sitting at the order menu for over 10 minutes! Someone came over the speaker on 2 separate occasions and said they havent forgot about me and will take my order momentarily. But 10 freakin minutes before you can take my order. There were people behind me who just left and never ordered. When I finally got to place my order and pulled up the the window to pay they took my money right away, no sorry for your wait or any form of sympathy then instead of taking the order for the car that was behind me the cashier proceeded to chat with someone who had just walked up the the window. Took that persons order continued to joke around with them, they even got their food before I got mine. I sat at the window after I paid for another 15 minutes before my food was given to me. I will never go to this rallys again and its a shame because they have the best fries. If I want rallys bad enough Id rather drive across town then just down the street. They also failed to give me my receipt from were they ran my CC, when I asked for this the lady looked at me like I was dumb and asked for something extra for free, after handing me the receipt I requested she slammed the window and abruptly walked away so I couldnt even ask for ketchup. Absolutely unacceptable customer service, its a shame really Im sure the workers there also feel they should be getting paid $18 an hour too!
May 20th, 2019

I was suggested to get a fry at the drive through once I fished giving my order which at the time I was glad he suggested it. However all this being said once returning to work after waiting for 20 minutes of my 30 minute lunch I found that the suggested fry was not in my bag. On top of this once I was served my food I asked to be sure that my sandwiches were plain to which I was responded with a "yuh" which I took for a yes. Once again I was running behind due to being the 3rd car from the window it still took 20 minutes to get my food I only looked at the receipt and took the workers word that my food was made correctly. Upon arrival back to work with only moments left to eat I open my food to find the one thing I specifically asked to not have due to an allergy was actually added to. Needless to say I will not be going there any time soon.
Apr 25th, 2019

Apr 4th, 2019

Mar 17th, 2019

The man Ryan was rude when taking the order. My friends stood in the window waiting to place an order (10 min) and he kept walking away to the back of the restaurant. Other than that great place to stop for a quick bite!
Feb 24th, 2019