Verizon Wireless

Apr 6th, 2024

Apr 1st, 2024

Mar 31st, 2024

The person in the store never bothered to acknowledge that we were waiting to be attended to. He just kept talking to another customer/employee there. This happened today 03/30. We waited for 10 mins and left because of his careless attitude.
Mar 27th, 2024

On 2/23/2024, I went to this store to enroll my husband in the travel pass program, since I already enrolled last year. A young sales rep. told me the policy changed and we should pay monthly fees. After Learning this, I told him to remove both my husband and me from the Travelpass. During the discussion, he asked if we use Hotspot, I answered we are not familiar with hotspot and do not use it. When I returned home, I received an email about next new bill. To my surprise, the 100 GB hotspot perk was added to both lines. In addition, both of us are still enrolled in the Travelpass plan. Overall we will pay $40+ each month. This behavior is like robbery without a gun!!! If he did this to me, he could do the same thing to the other customers. Be careful when you visit this store! The store manager said the problem happened due to communication issues, which doesnt make any sense. I repeatedly said to remove both lines from the Travelpass plan and I never showed any interest in the hotspot plan. This kind of employee should be fired. 3/17 Update: today I received my March bill, to my surprise, the services/perks the store manager promised me to remove are still in the bill. I am very angry for not only the salesperson is a cheater, but also the manager is a liar, using different ways to rob money from customers. Shame on you! If my problem is not resolved in one week, I will make complaints to the CEO of Verizon directly. I believe justice can be done.
Mar 15th, 2024