T-Mobile

When Sprint merged with Tmobile, we had connection/network issues. They had us swap our SIM to Tmobile. This fixed the issue and we were able to once again get amazing coverage, fast and dependable. We use our hotspot on our phones because we are in a rural area where we don't have access to reliable or fast internet. This was a great way to have internet! Unfortunately on Friday December 10, I came home from work to NO COVERAGE. I immediately chatted with Tmobile. Their customer service is very nice and friendly. Fast forward to a week later and talking to Tmobile about 5 different times. We have gotten 4 different answers and twice told this would be resolved within 24 to 48 hours. I am appalled at the lack of communication and knowledge as to why we would go from FULL BARS to absolutely NO coverage. How does not one person have an answer for us? How do we go from having coverage to none at all? I have service everywhere else except my home valley now. Again, the customer service is friendly and has been treating us well but I am so done with not being told when or even IF this will be resolved!
Dec 29th, 2021

Excellent customer service. The store manager, Jake, was very helpful and kind. He spent several hours on different days to make sure my phone which was locked by Verizon is unlocked and working properly. Great experience!
Dec 12th, 2021

The manager, Kyle, at this location is amazing ! There was a very rude and unmotivated associate by the name of Bryant and we almost left because of it. My wife asked for the manager and Kyle took control of the situation and went out of his way to take care of us. I've been in sales for over ten years and I hate seeing a rude, unmotivated, negative sales person but the manager made up for it with his positivity, confidence, and enthusiasm. Great experience overall and definitely recommend!
Sep 14th, 2021

Sep 2nd, 2021

He is wonderful. Very friendly. Very helpful. And he know what he doing. I do like him very much
Aug 28th, 2021