Sleep City Great Falls

Roxie Arps _{on Google}

May 9th, 2016

Not impressed! We bought a bed and two recliners from Sleep City. Big mistake. First of all the chairs are not very comfy for the price. One of the chairs broke down in the first week. Took many attempts to get rectified, first they wanted just to send over a person to reupholster the chair, even though they were told that the mechanical part of the chair was broke down also. Finally after many months they delivered a new chair. The bed I originally ordered took forever to get. Once I received the bed it was like sleeping on the floor. They told me I needed to get use to the bed. I gave it the 30 days and they exchanged it...of course for a price. I got my new bed end of January. They don't give you a whole lot of heads up when they deliver. You are definitely at their mercy. Almost instantly I knew this bed was also not going to work. I have been in contact with the store manager at Sleep City and was informed that they only allow one exchange and will not refund us because it is past the 30 days. Per the Manager, "That is why we have a 100 night comfort guarantee. Our comfort guarantee, however, allows for one exchange per purchase. I have attached the policy, which is located on the back of your sales receipt, which specifies the conditions for comfort exchanges." He also stated "We feel you need to just give it time. As we mentioned with your last purchase, it does take time to adapt to the support in the new bed. For some people this process can be as little a few days and for others it can be several weeks. That bed is as soft and forgiving a mattress as we, or anyone, carries and we can't imagine it won't eventually work for you in your situation." I think I know my body and what will and will not work. Seriously please read reviews before purchasing from Sleep City....I know I learned my lesson!