Hyatt Place Albuquerque Airport

Felice Schilling _{on Google}

Apr 6th, 2024

Rooms are spacious and clean. Close to the airport, very nice and accommodating staff. Good buffet style breakfast with a few hot and cold options.

Nathalie van Linder _{on Google}

Mar 25th, 2024

Great place to stay in the ABQ area, super close to the airport, but super easy access to the rest of town, too. The staff is amazing. we received such a warm welcome, so nice to arrive at a hotel tired after a long day, and get such a lovely genuine welcome. The breakfast was nicely done, with a good spread of options. It's great to have good, hard-boiled eggs in the shell! The only reason I gave 4 in stead of 5 stars was that the bathroom was very small. it's nice to have the sink on the outside, and the shower was good, but there wasn't much room to maneuver. Highly recommend

Lil Ohnleiter _{on Google}

Mar 22nd, 2024

Rooms: Like little suites

Jacob Torres _{on Google}

Mar 29th, 2024

We did have an issue with one of the male evening clerks. He was a real jerk and didnt like his job, but when I told the day managers about it, they did take it seriously and showed care about the employees behavior.
That said, the rest of the staff was kind, considerate. My room was nice and I had a good stay. It is a nice hotel and I would stay again.
Nearby activities: The airport is right there. Not many convenience stores or restaurants near by. They did have beer and wine and the breakfast was good.
Walkability: Not much writhing walking distance except other hotels.
Food & drinks: Beer and wine. Breakfast in the mornings
Noteworthy details: There was an evening clerk who was not happy with his job and was uncool to multiple customers who were staying there. I did report this to the day manager on behalf of multiple people. they did take it seriously and were completely apologetic. So bonus to them to for owning up!

Daye Bearnson _{on Google}

Mar 24th, 2024

I try not to give bad reviews, especially if the problems are solved, but I've been checked out for 2 weeks now with no resolution. It's such a long story I'll try to consolidate.
1- We had no service our first day, which is fine. I didn't request any.
2 - Second day we had towel and trash done. That morning my daughter had left her $200 earbuds on the desk. When we got back, the case was there but the earbuds were gone. We searched everywhere and we are 100% positive she left the earbuds in the case because she didn't want to take them to the track meet.
3- Went straight up and reported it to Lisa who told me the HK manager would call me on Thursday when she came back in.
4 - Thursday - no call. So I called HK manager on Friday. She said she would investigate and get back to me.
5 - Following Tuesday still no call back - so I called corporate who said they would escalate it and send it to Executive Management and I should give them 3 days to email me or call me.
6 - Following Saturday- still no call back or email. So I called corporate again and she told me that she had received an email from Chad the Executive Manager, that very same day I called corporate, and that he told corporate the hotel had reached out to me and said they looked for and couldn't find the lost item and that if they found them they would get in touch with me. First of all, they weren't lost. They were stolen. That was a lie from Chad, I received no email, nor did I receive a phone call. Corporate said they couldn't do anything because it needs to be handled at the hotel level, that they are just coordinator between us. She asked if I'd like to have Chad call me and I said Yes!.
7 - Today is Thursday and I still have yet to hear from Chad.
So with my experience, this hotel steals, covers up and lies and I will never go to a Hyatt hotel again. And I wouldn't recommend Hyatt Place Albuquerque Airport to anyone.
UPDATE** Well apparently they can respond to a review and still lie. In response to your reply, Lisa never reached out to me about the earbuds until I reviewed them with their survey and she had to respond because Medallia makes them. She never said anything about the earbuds except that she had routed it to the correct department, Housekeeping. Housekeeping hasn't done anything. The last I spoke to them, the HK manager was going to call me back and investigate. That was 2 days after I checked out. Still have never heard from her or the GM, Chad, who told corporate he had talked to me. Yet corporate tells me he did. So still, no one has reached out to me about the stolen earbuds. They were 1000% there when we left in the morning and 1000% gone from the case when we returned that night. If you have a problem with Hyatt hotels, don't bother calling corporate either because they were just as incompetent as the staff at Hyatt Place Albuquerque Airport. Stay away!