530 W 30th St parking

Sharon _{on Google}

May 27th, 2021

My daughter and I decided to go visit Hudson yards. I prepaid 40.00 for parking at 500 w 30th street. I arrived around 2pm on 6/8 pulled in but didn’t get into the garage and it’s actually located under a residential building. Another car was attempting to leave and drive towards my direction while the parking attendant was waiting at me, I think he wanted me to back up I wasn’t sure so I got out of the car and he walks over and says... it’s full no parking. I said I made a reservation, then showed my phone and asked is this the right location and he said yes. He had a strong accent and spoke broken English, I proceeded to tell him that he could have asked me before stating he’s full and trying to brush me off, I said that was rude.
He seem overwhelmed as he was the only one working. I moved my car so the other person could leave then he asked me how long was I staying I said around 2 hours, he gave me a ticket and said you pay when you come back. I told him that I already paid, after returning he scanned the barcode in my phone.
I’m born and raised in The Bronx NY and I’m used to the hustle and bustle of New York City but work is work and people should remain professional. He left my car right at the entrance of the garage and I’m just happy to say that I didn’t tip him because I usually always do. In making the reservation on the app it should be better communication or try not to over book and take in as many cars as you can just for profit. I chose to pay before to avoid the ordeal of full lots. The location is convenient but horrible customer service.