Greenlight

Great service but be careful of what happens during service calls. I moved some furniture in my house and the line was pulled on. It wouldn't have been as big of a deal if the line was properly installed initially, which was acknowledged by the service tech while he was performing the repair. The service tech did not have the proper tool, (fiber optic splicer), to perform the repair. So he had to call another service tech to bring a pair. It wasn't exactly determined that what I thought had happened was actually what happened. I assumed that maybe my dog ran by the fiber optic cable while I had the entertainment center pulled out, I'm not really sure. All I know is that it wasn't working right after I was cleaning. So, a 60 dollar service charge plus 120 dollars for fiber optic repair. I could've saved myself 180 dollars if I just went and bought some fiber optic splicers and fixed it myself. Judging by what I was told on the phone, a 60 dollar service charge was all I was going to need to worry about, which I would have been fine paying. No fiber optic line was replaced. The service techs pulled some line out of the extra slack that was left underneath the house and cutoff part of the old line. The woman told me on the phone that fiber optic line is very expensive, which I already know, I'm not an idiot. But, no fiber optic line was needed to perform the repair. The service techs actually removed fiber optic line and just spliced in some existing line. So, again, tell me how this constitutes in a 120 dollar charge when fiber optic cable is 1-6 dollars a foot? Also, I was unaware of what my charges were until today when I got the bill. None of what was done was discussed before the techs left. I assumed it would just be the 60 dollar service fee. The techs couldn't figure out exactly what was going on, there was no visible damage on the cable or any of the hardware. Talked to customer service and technical support, and was told that no matter what is done in terms of fiber optic repair, the charge is always 120 dollars. I would understand if the fiber optic cable was replaced or something was damaged, but any damages done were based off of assumptions made. Save yourself the headache and just say that you don't know what happened to the cable or try and fix it yourself. I would've gladly paid the 60 dollar service fee but to be charged 120 additional dollars like I severely damaged something is absurd. After speaking to customer service, I learned that the report was written up in a way that made it sound like something was damaged, and that it was definitively the cause of the problem. Again, save yourself the headache and splice the wire yourself if you can, and keep your mouth shut if you aren't certain what the cause of the problem is. Assumptions will be made into repair costs. Customer service could have done a better job at stating that any kind of fiber optic repair would result in 120 dollars regardless of what type of repair was done. If I would have known that, I wouldn't have even bothered with calling anyone. There was plenty of slack in the cable left where I could've just as easily pulled some out and spliced in some different cable. Probably could've done it quicker to. Would've saved me 180 dollars.
Mar 15th, 2024

Mar 14th, 2024

Have enjoyed them over the years but they are changing to a internet based system and out house doesnt carry WiFi well because it was built in the 1900s the walls are thick and have wire behind the plaster holding it to the wall. Going to let them come and give us an option.
Mar 8th, 2024

The best internet service ever
Mar 6th, 2024

Feb 28th, 2024