Wellman's Incorporated

Patrick was prompt, knowledgeable, instructive, and friendly. He repaired our enduring Trane unit quickly, at a reasonable rate, and without insisting on replacement. Service: A/C system repair
Jan 3rd, 2021

Made an appointment a week in advance with this company to have my heating unit serviced. Appointment was for 10:00 am. At 11:30 am, no one had showed up or bothered to call. When I called to see what the problem was, I was told they had a "walk-in emergency," their technician was working on it, stated they "forgot" about my appointment and asked if they could come in the afternoon. I had already set aside a 3-hour block of my time that morning for them to come, giving them the benefit of any extra time they might be running late (and my time is just as precious) and I stated I could not wait all afternoon as I had another appointment, anyway. The fact that this company didn't have the common courtesy to even call to let me know about this so-called emergency and also "conveniently" forgot about my appointment (or didn't even bother to place my appointment on their schedule) tells me all I need to know about this company. They're not the only ones who do this, by the way, and they're not the only ones who have used that VERY SAME EXCUSE OF AN "EMERGENCY." Beginning to wonder if they, and some other HVAC companies in this city (i.e., "Mainard & Sanders"), place those of us at the bottom of their list who only spend "below $100" for a tune-up/service in lieu of hundreds or thousands of dollars with them. I also wonder if they would have treated a "male" customer this way? I would NOT recommend them if you need your heating or a/c unit tuned-up/serviced. They are very inconsiderate of "certain" customers (possibly/especially females?) and their business practice leaves a lot to be desired.
Feb 27th, 2020