Plugstar

Chris Bednarz _{on Google}

Sep 8th, 2021

Absolutely horrible customer service.
I’ll certainly never use this place for any of my shipping needs again.
I was rushing to get to pick up a package with my Google maps telling me I’d be there 1 minute before they closed. I called to say I was going to be there right before 5:30 and ask to make sure I can get my package if I was right there at 5:30 or a few seconds later. The lady on the phone said “if you can get her before I turn the lock at exactly 5:30 you can have you package” and said it in a very rude an mean voice.
Luckily I showed up at 5:29 and got in. She was very rude when I got in and acted very exasperated when I said I needed a to pick up a package. There was a man there also who was super helpful and nice and seemed to be trying to make up for how rude the lady was.
I totally get that coming in right at closing time can be a bit annoying for a worker, but you’re still in customer service and there is no excuse to act the way she did to a customer.
There are plenty of alternatives to Nichols Hills Pack and a ship. I’d recommend going to any of them instead of this place.

Jaidyn Hohlier _{on Google}

Feb 24th, 2021

Nichols Hills Pack and Ship is a great place to go if your looking to ship a package, buy packaging, and, or buy greeting cards or office supplies! They have great customer service and are very fast and reliable!

Tony Plant _{on Google}

Dec 29th, 2020

Very helpful when I really needed it. Thanks!

Elizabeth Holt _{on Google}

Oct 3rd, 2020

I am a local business down the street from Pack N Ship. I rely on their services monthly and have NEVER had an unpleasant experience. Shame on the people attacking them on here. They are friendly, conversational and extremely helpful every time I am in there. Let’s all do our part support small businesses.