Verizon Authorized Retailer

I bought a wireless headset from them 3 months ago. After having and using it for a little over a month i woke up to find it literally melted over night while charging in my truck. I contacted the store and was told someone would call me back after talking to their manager... No call. I called them the next day to find out they still had no answer. After 3 weeks i stopped in, waited for over an hour to be told they were bringing one in from another store. Ok that's fine. 2 weeks later no call so i take time out of my day to make a quick run to the store to get the head set, and their closed for 30min. I wait until they open, and go in the guy helping me says they have one in another store he thinks but can't get ahold of them to verify, and recommendeds i call the mfg to get a warranty replacement..... It's already been 3 months and now I'm expected to wait another 2-3 months and probably pay shipping to send the defective one back? Not impressed. So now I'm waiting for a call to see if he gets ahold of someone at newberg.... Holding my breath
Mar 2nd, 2021

The best phone service interaction I've had. Very pleasant, good conversation and quick service. Got my iPhone 12 up, and going in no time.
Oct 7th, 2020

I choose to go yo this particular store because a former store manager told me she operated two stores. So I thought I would see her in this store since I hadn't seen her in the other store. Well I got Chris instead he was a delight very knowledgeable didn't try to sell me the most expensive phone. But did in my opinion sell me the coolest phone. Great atmosphere even with Coved virus. I would recommend Chris to all my friends and family.
Sep 15th, 2020

very friendly staff even after we stayed 2 hours after closing time to get my new Samsung set up, and even found a way to switch my phone after my previous carrier closed for the day!
Aug 6th, 2020

Manager was friendly and helpful, 10 outta10.
Jul 14th, 2020