Burger King

RY Free _{on Google}

Mar 16th, 2024

My companion and I decided to visit the Burger King on N Eastman Rd because our usual BK had given us cold food in our last two drive thru visits. Tired and hungry, we ordered our favorites to eat in the car, then proceed to our destination after a full day of festivities. We choked it down and carried on. Disappointed.
This evening, same scenario at the BK on N Eastman Rd. From experience, the bag didn't feel warm. Likely, the order wasn't either. We tried to enjoy our meal but after the first bite, couldn't. The room temp cheese was not soft and melted. The meat was cold. The cheese tots were tough. All, could have been waiting on the counter for a customer to place the order for quite a while. Disappointed, yes. Aggravated, yes. Sad, yes.
A big thanks goes to the gentleman that came to the drive thru window. I couldn't see a name tag. I presume he was the manager. He listened, asked for our receipt, smiled, apologized, and asked us to wait while he took care of our (re)order.
In a minute, another smiling, apologizing face asked us to park while waiting for the (re)order.
In due time the final smiling, apologizing face brought our freshly assembled (re)order to our car. Examples of true customer service. We were late getting to our destination, but my companion and I finally got to enjoy our BK meals.
The employees I dealt with have the ethics of customer service down pat. Others, may need a standard of quality refresher.
Thank you, BK team for turning a less -than-satisfied visit around.

Amanda Baker _{on Google}

Jan 30th, 2024

James is the BK Employee of the century! Give that man a raise!

Sky Brown _{on Google}

Jan 24th, 2024

Service was amazing! Food came out fast and hot and just like we ordered! Over all very pleased