Best Buy Mobile - Closed

Phones!!! Never!
Jul 18th, 2016

UPDATE: I'm pleased to write an update for my original review. After submitting a complaint with the Better Business Bureau a Best Buy rep got in touch with me and was able to offer a solution we were happy with. In the end we we're reimbursed for a large chunk, although not all, of the difference to our plan. Although it was a huge hassle and I had to go through multiple people to receive a satisfactory solution, I'm glad that Best Buy as a company was willing to come to a solution that worked with us. My fiancee and I purchased a Spring plan through Best Buy Mobile and it has been a nightmare. When we went in we were dealing directly with the manager and assistant manager who informed us we could get a plan with unlimited calling, data and texting for around $120 a month after taxes and fees because we were eligible for a $19 loyalty credit for each phone we are leasing. When we received our first bill for $160 we were shocked and contacted Sprint to tell them they must have made a mistake. On the contrary, Sprint informed us that the representatives at Best Buy made a mistake by telling us we would receive a $19 credit for each phone we were leasing and that was only for existing Sprint customers, not new ones. Sprint gave us a small credit, enough to cover the charges for two months, despite the fact that it was Best Buy Mobile and not Sprint that made the error. We brought our issues up with the managers at Best Buy Mobile and they have been working with Sprint on a resolution but so far the best they could come up with is a one time $50 credit. When we informed them that was not a satisfactory solution considering we would still be paying nearly an extra $1,000 over the next two years because of misinformation on the part of Best Buy Mobile. The management then offered to work with Sprint to cancel the lease on our phones but informed us we would need to return the phones. This leaves us would leave us with a plan and no phones...this obviously does us ZERO good. As of now, we do not have a resolution and are considering filing a small claim against the company. Personally, since it was Best Buy's mistake, not Sprints, we think Best Buy should pick up the difference, however they seem keen on trying to push Sprint to a resolution. Based on my experience I would not recommend doing business with Best Buy Mobile. While we appreciate the management trying to work with us on the situation, it's simply not fair for us to have to pay for their mistake. If the managers don't even know the terms and conditions of the plans they're selling I can't imagine the misinformation the entry level sales reps are giving people. We thought we were getting a great deal at the time but I think we would have been better off going to the carrier directly, even if it meant getting a plan without all the bells and whistles.
Jul 29th, 2015

Incompetent mobile representatives.
Apr 1st, 2015

My husband and I purchased a new Samsung TV in December 2013. The person helping us pushed us to purchase their extended warranty. I asked her why we should and she said because if anything happens to your TV, Best Buy will replaced it free of charge. Well not even 6 months and the TV will not come on. I go in to ask for help thinking maybe someone could give me some advice. The sales person in the TV area just blew me off and sent me to customer service. Customer service said I had to bring in the TV for the Geek Squad to look at. Long story short - DO NOT LISTEN TO ANYTHING THEY TELL YOU WHEN YOU ARE BUYING A PRODUCT. My TV has to be sent out for service even though it will not even turn on. And to top it off it will be 3 to 4 weeks before it is returned. I told them what was told to us when we purchased the TV but it made no difference. We only have the one TV and it was sorry - oh well - nothing I can do! Well I work hard for my money and you can bet BEST BUY will never receive another penny of my money and I will happily tell anyone who listens just how I feel. I feel total cheated!!!!!
Jun 22nd, 2014

May 28th, 2014